Administrator

Main Responsibilities

• Provide day-to-day support and customer service to Japanese and American clients, ensuring a high level of satisfaction and timely response to inquiries.

• Follow up on client requests, requirements, and ongoing processes, ensuring compliance with internal procedures and service standards.

• Coordinate communication between clients and internal departments to facilitate issue resolution and process execution.

• Monitor the status of customer cases, projects, and service requests, providing regular updates to clients and stakeholders.

• Prepare reports, trackers, and documentation related to customer activities and process follow-up.

• Identify potential service issues, escalate concerns when necessary, and support corrective actions.

• Maintain accurate records of client interactions, requests, and operational updates.

• Ensure all customer-related activities are completed accurately and within established timelines.

• Support continuous improvement initiatives by identifying opportunities to enhance customer experience and operational efficiency.

• Build and maintain strong professional relationships with Japanese and American customers.

Candidate Requirements

• 1–3 years of experience in customer service, account coordination, client support, customer success, or related roles.

• Experience interacting with international clients, preferably Japanese and/or American customers.

• Advanced English proficiency (daily communication with international clients and teams).

• Strong communication and interpersonal skills.

• Excellent organizational skills and ability to manage multiple client requests simultaneously.

• High attention to detail and strong follow-up capabilities.

• Customer-oriented mindset with a proactive approach to problem-solving.

• Ability to work effectively in structured, process-driven environments.

• Intermediate Microsoft Excel skills and proficiency in Microsoft Office applications.

• Adaptability and ability to work in multicultural environments.

Nice to Have

• Experience supporting Japanese clients or working in Japanese business environments.

• Knowledge of Japanese business culture and customer service practices.

• Additional language skills, especially Japanese.

• Experience with CRM systems, customer service platforms, or ticket management tools.

• Background in manufacturing, logistics, automotive, technology, or international business operations.

Important Note

This role is focused on customer service, client relationship management, and follow-up of customer processes for Japanese and American clients. It does not involve sales targets, business development responsibilities, or financial analysis activities.