Operations Manager

We are seeking an experienced Operations Manager to lead a team responsible for transaction screening, monitoring, and anti-money laundering (AML) controls. This role is critical in ensuring compliance with regulatory requirements, strengthening operational controls, and driving continuous improvement initiatives across transaction monitoring processes.

The successful candidate will be a strong people leader with experience managing teams, driving operational excellence, and leading strategic projects within a fast-paced financial services environment.

Key Responsibilities

• Lead, coach, and develop a team responsible for reviewing and analyzing payment transactions, including SPEI, SPID, and TEF transactions.

• Oversee monitoring and investigation activities related to unusual and suspicious transactions.

• Manage Trade Finance screening activities and ensure compliance with AML and sanctions requirements.

• Drive system implementation, optimization, and stabilization initiatives related to transaction monitoring and screening.

• Partner with Compliance, Operations, Risk, and Technology teams to support strategic projects and business objectives.

• Develop and maintain management reports, operational metrics, and capacity analyses.

• Identify and implement process improvements that enhance efficiency, controls, and service quality.

• Participate in governance forums, regulatory discussions, and cross-functional initiatives.

• Ensure team performance, engagement, and alignment with organizational goals.

Required Qualifications

• 4+ years of experience in Screening, Transaction Monitoring, Fraud Prevention, AML Operations, Financial Crime Compliance, or related areas.

• Proven leadership experience, including managing, coaching, and developing teams.

• Strong communication, stakeholder management, and leadership skills.

• Experience leading system implementation and process improvement initiatives.

• Proven project management capabilities with the ability to successfully execute strategic initiatives.

• Demonstrated ability to drive operational efficiencies and strengthen controls.

• Knowledge of Trade Finance products and banking payment systems.

• Advanced Microsoft Excel skills, including Pivot Tables, Lookups, formulas, and data analysis.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).

• Advanced English proficiency.

Preferred Qualifications

• Experience with Sentinel and/or FCM platforms.

• Background in banking, financial services, compliance, AML, or financial crime operations.

What We Offer

• Opportunity to lead a critical function within a growing organization.

• Exposure to strategic projects and transformation initiatives.

• Leadership responsibility for a high-performing team.

• Collaborative and dynamic work environment.

• Professional development and career growth opportunities.