Ecosystem Technical Support Specialist (Hybrid)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The CommandCentral Customer Support Team is dedicated to "Solving for safer" by ensuring our technology stands resiliently behind those who protect our communities. In the moments that matter, our mission-critical platform delivers clarity and stability to first responders. We operate as a highly collaborative unit, recognizing that every system optimization we perform directly impacts human safety and operational confidence.

Job Description

We are seeking an Ecosystem Technical Support Specialist to guide, teach, and support both our customers and fellow team members. In this role, you act as a critical conduit between operational environments and our core engineering divisions. You will advocate for customer needs while building comprehensive technical knowledge that elevates the capabilities of the entire team. Our workspace thrives on inclusive partnership, technical curiosity, and an environment where human ingenuity connects seamlessly with advanced software solutions.

Key Responsibilities:

Incident Resolution & Collaboration

• Manage relationships and collaboration between Support, Product Management, and Engineering groups to troubleshoot reported incidents, system outages, and complex escalations

• Analyze data to determine the root cause of hardware, networking, or application system issues and document resolutions within internal tracking software

• Provide an exceptional customer experience during technical support calls, emails, and chat interactions to help ensure seamless system performance

Knowledge Amplification

• Create technical documentation to serve as a job aid and expand the knowledge base for other technical professionals

• Help to ensure all tiers of technical support are informed of product enhancements by working closely with development teams to share vital platform insights

• Train and mentor other innovators through both formal and informal program structures to build technical resilience across the team

Requirements

• Minimum of High School Diploma or GED

• 2+ years of experience working in help desk with Software as a Service

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range: $60,000 - $70,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Applications for this position will be reviewed from June 1st 2026 - June 30th 2026

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Basic Requirements

• High School Diploma or GED

• 2+ years of customer service or technical support experience

• Must be able to obtain background clearance as required by government customer

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.