Dispatch Service Desk Agent

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Join our dynamic Transaction Processing & Optimization Team, where we are dedicated to providing exceptional customer service and resolving complex customer issues. As a part of this team, you will have the opportunity to support inbound calls and assist internal and external customers with a wide range of inquiries, including order inquiries, warranty replacements, post-sale customer service, and service/repair requests.

Job Description

We are seeking enthusiastic individuals who are passionate about customer service and are eager to take on the responsibility of resolving complex customer issues.

As a Dispatch Service Desk Agent, your main responsibilities will include:

• Demonstrating an excellent service attitude and providing exceptional customer support.

• Collaborating effectively with team members to deliver outstanding service.

• Possessing strong communication skills and fluency in verbal communication.

• Utilizing your knowledge and skills to provide efficient telephone support to customers.

• Conducting diagnosis and troubleshooting of equipment and failures.

• Providing support to staff members through telephone assistance.

The Ideal Candidate:

• Has a strong commitment to providing excellent service.

• Thrives in a collaborative team environment.

• Possesses effective communication skills and verbal fluency.

• Has the necessary knowledge and skills to provide telephone support.

• Is driven to learn new technologies and grow professionally.

#LI-AN1

Basic Requirements

• Fluent in English (spoken and written).

• High School Diploma, GED, or Certificado de Preparatoria.

• At least 1 year of experience, will be a plus previous experience in inbound call centers.

• Willingness to work from Monday to Friday (7:00 am-5:00 pm) 

• Availability to work in Reynosa, from Industrial Rio Bravo Suite B Parque Industrial del Norte 88730 Reynosa, TAM.

Travel Requirements

None

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.