Location Services Support Technician

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

911 Location Services Customer Support Team

Job Description

Responsibilities:

• Performs IT functions such as analysis, evaluation, testing, debugging and implementation of applications programs.

• Analyzes operating systems, database, or utilities software. 

• Plans, conducts, and directs the analysis of business problems with systems solutions. 

• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting,  and debugging computer systems.

• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. 

• Experience with Networking, Active Directory, SQL Server, Esri ArcGIS Pro

• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. 

• Involved in customer installation and training. 

• Provides support to customer/users where the product is highly technical or sophisticated in nature. 

• Creates tests, tools, and diagnostic procedures for use by product support personnel.

• May quality check technical product documentation.

• Ability to use scripting toolsets

• Familiarity with HTTP, REST, FTP, SFTP etc.

• Ability to test APIs using tools such as PostMan.

• Experience with SCRUM/Agile methodologies.

• Enjoys “breaking” systems in the lab and then fixing them.

• Take help desk tickets and reproduce in the lab.

• Expert at researching issues and correlating them to the problems being reported to find resolution. This is regarding security vulnerabilities being reported, stack traces found in the Windows Event Log, correlating other third party software issues to how they could impact our software.

• Ability to find workarounds for something that isn't immediately fixable.

Target Base Salary Range: $75,000 - $95,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-JM3

#LI-REMOTE
 

Basic Requirements

Required Skills:

• High School diploma, Bachelor's Degree AND 2+ years of experience in IT, or 5+ years of experience with a Technical diploma from a Technical and Vocational school.

• Must have 2+ years of experience working in a Technical and IT environment.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.