Field Services & Customer Support Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Field Services Organization in Europe is responsible for all Local Technical Support to our customers on site and for the Operation & Maintenance of all Field and Support Services Contracts in the Region.

We’re looking to expand our Engineering Team in the Region with new talented and hardworking people.

Job Description

We’re looking for talented, motivated, and committed Electronic/System/Computer Engineering graduates to join us and help our customers in the MOMENTS THAT MATTER!

Tasks and responsibilities:

• Independent commissioning, repair, maintenance and upgrade of Motorola radio systems in Germany and later also in other European countries,

• Responsibility for the technical support of our customers after the commissioning of our complex communication systems,

• The support of authorities and organizations with security-relevant tasks, energy supply companies, factories for industrial and chemical production, public transport companies and airport organizations as well as the German armed forces,

• Takeover of on-call duties within the department,

• Support of the trade organization and the company's internal departments in addition to direct contact with the customer,

• Support of large and strategic projects,

• Creation of reports, statistics and presentations,

• Independent processing of operational matters within the framework of established working methods and procedures.

We offer:

• Employment as an engineer in an innovative company with over 90 years of experience in the field of Public Safety Communication Solutions,

• Integration into a dynamic and experienced team with a strong team spirit,

• Familiarization with the commissioning, maintenance and upgrade of our communication systems in Germany and other European countries,

• Introduction to the systematic error analysis in complex communication systems,

• Working from the home setup,

• Company car also for private use,

• Great development opportunities through continuous training in communication technology,

• Career planning with distinct opportunities for advancement in our company.

Basic Requirements

• Eligible to live and work in Germany as the role requires Background Checks. Note that German citizenship, and/or the continuous 5 years’ residency, are must-have requirements,

• Solid experience working in a similar field; min. 2 years,

•Successfully completed technical training or a degree in the field of Telecommunications/IT (or a comparable Qualification),

• Experience working in a similar field is preferred.

• Good knowledge of the IP network architecture and its components,

• Ability to work independently on complex technical tasks,

• Ability to work in a team,

• A strong willingness to travel for several days in Germany and abroad (Europe) is essential,

• We're looking for candidates in the North/Centre of Germany as a preference, but all the candidates will be considered.

• Willingness to participate in on-call service 24/7 in the team,

• High degree of independence and assertiveness,

• Confident demeanor and good manners,

• Excellent written and spoken German and good English,

• Class B driving license.

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Travel Requirements

Over 50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Germany GmbH

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.