RMS System Manager - Hybrid

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

CCSS (Command Center Solutions Services) is a group that delivers software solutions to the public safety sector. Our group is committed to providing the technology, knowledge, and tools that will allow our customers to focus on their mission critical goals and responsibilities. We provide support for ground breaking products and solutions that enable public safety entities to respond more quickly and safely to emergent situations. CCSS deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems, Call-Handling Solutions and Mobile Data Computing, among other offerings. CCSS is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.

Job Description

THIS IS AN ON-SITE HYBRID POSITION WORKING 2-3+ DAYS A WEEK AT THE PRINCE WILLIAM COUNTY, VA POLICE DEPARTMENT FACILITY IN MANASSAS, VA.

This position is a Motorola Solutions System Manager for the PremierOne Records Management System dedicated to the Prince William County PD in Manassas VA.

The System Manager will be responsible for various customer supporting functions and products including:

• Customer RMS systems, related services, and interfaces

• Basic network, infrastructure, and MSSQL database knowledge will contribute to a successful position

• The System Manager builds and maintains positive, effective, and mutually beneficial-working alliances with the customer.

• Initiates problem solving action and follows through to resolution

• Executes customer operations policies and procedures

Preferred Qualifications:

• High School Diploma or equivalent, Bachelor's degree preferred

• 3+ years of Public Safety Applications experience involving Records Management Systems

• Provide regular and frequent communication to requestors of assigned work orders; ensure requestor is fully advised as to the progress or delay of their work order

• Take proactive measures to identify and improve internal efficiencies and grow knowledge of the customer processes; remain current on best practices and market trends

• Proven track record working with or deploying enterprise hardware and software solutions; HP preferred

• Experience creating positive working relationships with customers and application end users

• Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask

• Excellent verbal and written communication skills

• Comfortable working both alone and in a team environment

• Ability to troubleshoot application system issues including hardware, network and third-party components

• Self-motivated with the ability to manage workload with minimal oversight

• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)

• Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)

• Experience with Public Safety Applications including RMS

• Experience with Virtualization software

• Experienced with Network Load Balancing (NLB) and Clustering

• Experience with hardware blades and Storage Area Networks (SAN); HP preferred

• Experience with firewalls and routers; Fortigate preferred

• Familiarity with SQL, XML, .NET

Preferred Knowledge/Skills:

• Motorola PremierOne RMS Experience or comparable RMS applications

• Proficiency in NIBRS incident base reporting

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $90,000 - $100,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-BA1

#LI-HYBRID
#LI-ONSITE

Basic Requirements

• High School Diploma, or Associates or Bachelor's degree required.

• Must be able to obtain a background clearance as required by our government customers.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.