Customer Portal Agent (2 Open roles)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security. Join us at Motorola Solutions and contribute to a new era in public safety and security.

Job Description

We are currently seeking enthusiastic individuals who are passionate about customer service to join our team as Customer Service Representatives. In this role, you will be responsible for handling inbound calls and resolving a wide range of complex customer issues. These calls may include order inquiries, warranty replacement requests, post-sale customer service inquiries, and service/repair requests.

As a Customer Service Representative at Motorola, your primary responsibility will be to provide exceptional support to our valued customers. Here are some of the key activities you will perform in this role:

• Handle Inbound Calls: Answer customer inquiries, resolve issues, and provide assistance via phone calls, ensuring a positive customer experience.
• Customer Issue Resolution: Address a wide range of customer concerns, including order inquiries, warranty replacements, post-sale customer service inquiries, and service/repair requests. Use your problem-solving skills to find effective solutions.
• Product Knowledge: Gain a deep understanding of Motorola's products, services, and solutions to provide accurate and reliable information to customers.
• Troubleshooting: Utilize your technical knowledge to diagnose and troubleshoot issues with printing equipment, computers, and other related devices, helping customers resolve their problems efficiently.
• Documentation and Record-Keeping: Maintain accurate customer records, documentation of interactions, and updates in the customer support system to ensure effective communication and follow-up.
• Collaboration: Work closely with cross-functional teams, including sales, technical support, and product development, to resolve complex customer issues and provide comprehensive solutions.
• Customer Satisfaction: Strive to exceed customer expectations and ensure their satisfaction by actively listening, empathizing, and providing timely and efficient resolutions to their concerns.

These activities are crucial in providing excellent customer service and maintaining strong relationships with our customers. As a Customer Service Representative at Motorola, you will play a vital role in ensuring customer satisfaction and contributing to the overall success of the company.

The ideal candidate for this position possesses the following qualities:

• Excellent service attitude, with a focus on providing exceptional customer experiences.
• A strong team player, who works well in a collaborative environment.
• Effective communication skills, both verbal and written.
• Knowledge and skills to provide telephone support, including diagnosing failures in printing equipment and computers.
• Ability to provide support to staff via telephone as a Customer Service Representative.
• A desire to learn new technology and grow professionally.

At Motorola Solutions, we offer a supportive and inclusive work environment, along with opportunities for training and development.

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Basic Requirements

• Fluent in English (spoken and written).
• Education: High School Diploma, GED, or Certificado de Preparatoria (USA or Mexico).
• 2-year of work experience.
• Full-time availability.
• Availability to work in Reynosa, 3 days from our site (Ave. Industrial del Norte esq. Ave Industrial Rio Bravo Suite B Parque Industrial del Norte Reynosa).

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.