Technical Support Specialist (Hybrid)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Aperçu de l’entreprise

Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes, les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations, des écoles, des hôpitaux, des entreprises et, finalement, des nations. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Department Overview

The team operates at the foundational intersection of public safety and enterprise security within our video security portfolio. We build and connect technologies to help protect people, property, and places. Dedicated to supporting our critical safety and security ecosystem, this group provides high-velocity resolution to complex technical challenges, ensuring our enterprise users can operate with complete certainty. We believe that collaboration is a shared responsibility, and this team acts as the vital link connecting those in need with technical expertise to build a safer tomorrow.

Job Description

As a Technical Support Specialist, you will join a close-knit engineering community driven by a shared passion to help keep people, property, and places safer everywhere. In this role, you will work in a people-first culture that encourages critical thinking and empowers you to maximize your professional potential. You will provide a true assisted experience, utilizing Priority Intelligence™ and advanced infrastructure to augment your troubleshooting workflows and deliver rapid, high-impact solutions to our global customers. Success in this position is defined by an inclusive, customer-first mindset, a systematic approach to technical investigation, and a strong curiosity to learn about a diverse set of pioneering technologies. If you enjoy getting to the bottom of complex issues, exploring technological innovations, and driving meaningful, real-world impact, we want you on our team.

Key Responsibilities:

Technical Troubleshooting & Resolution

• Research, collaborate, and resolve intricate hardware and software challenges over phone and digital mediums

• Analyze systematic product behaviors and devise creative technical solutions for unique environmental variables

• Diagnose network topologies and system performance irregularities to ensure continuous uptime for customer infrastructure

Case Management & Documentation

• Document software, hardware, and network configurations comprehensively within our case management tracking repository

• Prioritize active operational tasks dynamically between inbound requests, ongoing investigations, and live digital chats

• Escalate unresolved customer issues efficiently to senior engineering tiers with complete technical summaries and diagnostics

Customer Experience & Ecosystem Maintenance

• Support public safety and enterprise operations by delivering an empathetic, high-urgency response to system inquiries

• Maintain an advanced operational understanding of network topologies, server environments, and video processing software

• Learn new technologies and product specifications continuously to match our accelerating pace of ecosystem innovation

Target Base Salary Range: $50,000-$58,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• High School Diploma or equivalent baseline credential
• 2+ years of experience in an IT environment

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d’anciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures d’adaptation pendant toutes les étapes du processus d’embauche afin de favoriser l’inclusion des personnes vivant avec un  handicap physique et/ou mental. Pour demander un aménagement, veuillez remplir ce formulaire d'aménagement raisonnable afin que nous puissions vous aider.