Tier I Support Representative

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Our Support team serves as the vital link between our technology ecosystem (Theatro) and our users. We are dedicated to resolving technical issues, answering hardware and network questions, and helping to provide exceptional user satisfaction so our customers can focus on what matters most.

Job Description

Basic Requirements

• High School Diploma or equivalent

• 1+ year of experience in a customer service position

Job Requirements

Technical Expertise

• Networking Infrastructure to analyze and diagnose issues relating to networking hardware, Wi-Fi connectivity, and wearable communicator hardware or software applications

• Support System Proficiency to document, manage, and analyze service request lifecycles using Zendesk or similar ticketing systems

• Computer Skills to navigate MS Office Suite and specialized technical troubleshooting tools efficiently

• Language Proficiency to demonstrate an excellent command of English and Spanish (verbal and written) to clearly explain technical solutions to diverse stakeholders

Professional Experience

• Shift Availability & Adaptability to maintain reliable attendance and flexibility across 1st shift, 2nd shift, and weekend operational hours

• Customer Support Operations to investigate technical inquiries, drive workflow rhythm, and deliver timely status updates

• Cross-Functional Collaboration to partner across engineering, developer, and Tier 3 teams to help resolve escalated technical issues

• Multitasking & Prioritization to execute tasks, set priorities, and adapt independently or as part of a team in a fast-paced environment

Preferred Qualifications (Optional)

• Prior experience with hardware operations, wearable tech devices, or wireless communications support

Travel Requirements

None

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.