Sr Engineer II Engineering - Field ( San Juan)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

We are seeking a highly motivated and skilled Solution Engineer to join our Services team. The candidate will be responsible for the installation, maintenance, and general support of IT, Networking, video and other security systems, ensuring their efficient and reliable operation. This role requires strong technical knowledge across various IT domains and excellent customer service skills.

Job Description

• We are seeking a highly motivated and skilled Solution Engineer to join our Services team. The candidate will be responsible for the installation, maintenance, and general support of IT, Networking, video and other security systems, ensuring their efficient and reliable operation. This role requires strong technical knowledge across various IT domains and excellent customer service skills.

• The Solution Engineer main objective is to ensure the optimal operation and evolution of all systems related to a jail project in the province. Which includes Datacenter, building, Servers, computers, telephony, software and Video and Access Control solutions, ensuring smooth communication between the customer and the support team.

• The  Solution Engineer will act as the technical point of contact for support activities, and will execute preventive and corrective activities in the jail center of the city of Santa Fe.  And will create and monitor guidelines to ensure optimal performance of the systems, serving as the point of contact for escalating issues. If necessary, escalate issues to the vendor. 

• For this role, in addition to teamwork, the ability to analyze for proactive problem solving, adaptability to dynamic environments, and effective communication to interact with different stakeholders are essential.

• This position is 100% on-site in the city of Santa Fe, during business hours Monday through Friday, with rotating on-call shifts. 

• Key Responsibilities:

  • Perform installation, configuration, and maintenance of different technical equipment's like: Juniper networking, Virtualization OS, Windows Servers, Video and Access Control, Scanners (Body and objects), PABX. 

  • Provide support for datacenter operations, including hardware and software maintenance.

  • Administer and troubleshoot Windows Server and Linux operating systems.

  • Administration of Virtual Machines under VMWARE and VCENTER environments. 

  • Configure and maintain network infrastructure, including firewalls, routers and switches.

  • Execute general maintenance and support for a variety of IT systems and hardware.

  • Diagnose and resolve technical issues in a timely and efficient manner.

  • Manage fault management environments like Zabbix

  • Interact directly with customers to understand their IT needs and provide effective solutions.

  • Maintain positive relationships with IT customers, ensuring a high level of satisfaction.

  • Strictly follow cybersecurity guidelines

  • Document technical procedures and solutions.

  • Supervising 3rd parties services vendors. 

Basic Requirements

Required Qualifications and Skills:
 

Location required: San Juan

Engineering Degree (Telecommunications, IT, or Electronics).

4+ years of experience in the telecommunications field, IT.

Mid/High degree of fluency in Spanish and English.

Proactive attitude in customer service, with strong focus on satisfying customers’ needs.

Availability to travel (When it’s possible, in a normal business environment).

Autonomy and Empowerment to take increasing responsibilities.

Experience in problem solving. IT certifications such as VMware, Microsoft Administration, or others are valued. 

Monitoring or support of network protocols: VPN, SIP, SNMP. Experience in the administration of Microsoft CRM, antivirus, and backup solutions. Experience in network monitoring with Nagios, Zabbix,  or another dashboard monitoring solution. 

Experience with iTOP, or other ITSM platforms. Knowledge and/or experience in development or project management methodologies (e.g., Agile, ITIL). 
Understanding of networking concepts, including experience with firewalls and switches.

Demonstrated ability in general maintenance of IT systems.

Proven experience in IT service management

Excellent interpersonal and communication skills, with a focus on customer service.

Prior experience in customer-facing IT support roles.

The ideal candidate will comply with the following:

Working technical knowledge of Motorola Solutions portfolio.

Knowledge in Telecommunications, Cybersecurity Video, Software and IT environment integrations overall

Knowledge in Networking. CCNA certification desired.

Cross-cultural and cross-language working experience in teams comprising people from different countries.

Field engineering experience with Motorola Solutions portfolio, including customer management experience.

Comfortability with learning about new products and the service portion related to them.
 

Travel Requirements

Over 50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.