Service Associate

Service Associates cover the front desk and perform operational support and oversight on behalf of the Market as well as general management support functions and special projects. The role is responsible for daily functions such as document maintenance, money movement, trade support and various approvals. The Service Associate must have the ability to resolve problems using all available resources and escalate matters as necessary.

DUTIES and RESPONSIBILITIES:

OPERATIONAL SUPPORT: 

• Greet and welcome guests in a friendly manner

• Manage documents, including quality reviews for accuracy and completeness, scanning and electronic filing

• Oversee and distribute incoming and outgoing mail, including opening, sorting, time stamping and distributing regular and/or overnight mail at multiple points throughout the day

• Perform basic money movement functions such as check deposits, issuing checks and cash and securities transaction approvals 

• Assist with processing of trade adjustments and responding to operational alerts 

• Execute actionable items upon review of delegated reports and requests to meet service level expectations in a timely manner

• Support the Service and Risk Management team in audit preparedness through ongoing monitoring of accounts and processes, ensuring compliance with firm policies and regulatory requirements

• Remedy and/or escalate service breaks to management team 

OTHER:

• Assist with special projects (e.g., recruit onboarding support)  

• Identify Firm services and solutions that support clients’ needs including secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile including remote deposit capture features

• Maintain focus on evolving policy and platform changes, participating in training opportunities and conference calls as needed 

• Perform various other administrative duties on behalf of the branch (e.g., telephone coverage, ordering supplies, facilities support)

• Serve as a resource to sales, service, risk, and Home Office partners on behalf of Service Managers 

• Organize and track progress against operational remediation projects

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:

Education and/or Experience

• High School Diploma/Equivalency

• College degree preferred

• At least 5 years of industry experience required

• Demonstrated strong performance in current role for the prior 2 years, if applicable

Knowledge/Skills

• Strong computer skills and knowledge of Microsoft Office products

• Exceptional writing, interpersonal and client service skills

• Detail oriented with superior organizational skills and ability to prioritize tasks

• Team player with the ability to collaborate with others

• Ability to work in a fast-paced, evolving environment

• Willingness to obtain Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)

Reports to:

• Service Manager