Investor Services - Senior Manager - ISG Operations

Investor Services, Senior Manager, ISG Operations

We’re seeking someone to join our team as Senior Manager who will be responsible to provide for Day to Day Investor Services, processing investor activirty and keeping management appraised of operational issues.

Established in 2004, Morgan Stanley Fund Services (MSFS) is a global business within the Institutional Equities Division (IED) that provides fund administration services for over $700billion in assets across 350+ hedge funds, private equity and large family offices clients.  Our best-in-class offering includes accounting and investors services, portfolio analytics, middle-office functions, regulatory and financial reporting, and tax services.  Delivering these services to our clients and their investors is a diverse team of 1,400 highly skilled employees across the globe based in New York, London, Glasgow, Dublin, Mumbai, Bengaluru, and Hong Kong. Joining MSFS, you will discover a dynamic environment where every day offers new opportunities for personal growth and innovation.  Here at MSFS your career isn’t just a job, it’s an incredible journey fueled by collaboration, challenge, and the chance to make a meaningful impact to our business, our clients, their investors and the wider Morgan Stanley franchise.

The MSFS Investor Services (“IS”) team maintains share registers and supporting every aspect of the investment cycle. The team is the engine behind fund operations, safeguarding vital investor information—from transactions and contacts to up-to-date balances—and ensuring seamless processing from the very first inquiry through ongoing support.

As a member of IS, you’ll be at the heart of the client experience, coordinating distribution of offering documentation, processing investor subscriptions and redemptions. You’ll be empowered to provide essential services, including statement distribution, addressing investor queries, and handling change requests.

MSFS IS offers opportunities for skill development, leadership, and direct impact on investor success. Join us and become part of a team that combines technical excellence, client-first service, and a commitment to industry-leading standards.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you’ll do in the role:

Service Delivery:

• Monitor the receipt of client and investor information through fax and email.

• Ensure that all investor activity is processed in a timely and accurate manner.Open new investor accounts ensuring compliance with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures.  Process investor transactions in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures.

• Ensure that all follow up queries to investors are handled in an appropriate manner.

• Handle routine email and fax queries from investors and fund managers in a professional and prompt manner, escalating where appropriate.

• Provide investors and their nominees with statements, contract notes and other documentation.

• Produce MIS and other internal operational reports that assist in the effective operation of the team.

• Ensuring that the records of the fund are maintained in a complete and organised manner.

• Keep management in Mumbai, Westchester and Dublin appraised of operational issues.

• All of the above should be carried out in compliance with the Service Level Agreements agreed with each client.

Compliance :

• A detailed knowledge of the offering documentation for the funds being serviced.

• A thorough knowledge of the regulations that pertain to the domicile of the fund being serviced.

• A thorough knowledge of our internal policies and procedures.  Particular emphasis is required on all matters relating to Anti-Money laundering controls.

What you'll bring to the role:

• 7 to 10 years prior work experience – preferably in financial services and with Investor servicing. Knowledge of hedge fund processing is a strong advantage.

• Good administrative and organisational skills with a particular focus on accuracy and attention to detail.

• An ability to work under pressure and an ability to cope with increased work loads at month-end.

• An ability to work as part of a virtual team that is spread across different time zones and geographies.

• An ability to use key financial systems and other IT tools.

• A third level qualification – preferably in a business or numerical discipline

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.