Client Service Associate

Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis.  Through regular interactions with clients, individuals in this role build trusted relationships.  Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

DUTIES and RESPONSIBILITIES:

CLIENT SUPPORT

Provide service coverage for a FA/PWA/team including:  

• Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships 

• Executing money movement transactions at the request of the client and/or FA/PWA

• Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit)

• Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA

• Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)

• Supporting the FAs/PWAs/teams’ marketing strategy (e.g., website maintenance) 

• Assist FAs/PWAs/teams in delivering against their business plan and client service model 

• Remaining current on all policies, procedures and new platforms 

• Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management

ADMINISTRATIVE SUPPORT:

• Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls with FAs/PWAs/teams as needed) 

• Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) 

• Maintaining travel itineraries, preparing expense reports and managing the reimbursement process

• Assisting with general in-office support functions such as copying, filing and scanning documentation 

• Preparing and submitting expense reports for processing at the direction of the FA/PWA

Qualifications

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:

• High School Diploma/Equivalency

• College degree preferred

• Industry experience is a plus

• Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)

Knowledge/Skills

• Detail orientated with superior organizational skills and ability to prioritize 

• Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)

• Exceptional writing, interpersonal and client service skills

• Strong time management skills

• Team player with the ability to collaborate with others

• Ability to work in a fast-paced, evolving environment

• Adaptable and ability to multi-task 

• Goal oriented, self-motivated and results driven

Reports to:

• Business Service Officer