Fraud Team Manager, English & Spanish Speaking

Remote in the UK 🇬🇧 | 💰 £38,300 - £48,400 + £2,500 multilingual premium + Incentive Awards tied to your performance +  Benefits ✨

Start Date: 12th October

⭐ Our Fraud Team

Are you interested in leading a team in Fraud? Our EU Fraud Customer Operations team is at the heart of how we protect Monzo EU and our customers.

We’re looking for individuals with a blend of experience in Fraud, Leadership, and setting up a brand-new Spanish-speaking team to join our EU Fraud Operations. While Spanish is the core focus for this role, the ability to speak other languages is a massive advantage as we continue to grow.

Your team will consist of around 10 - 12 Fraud Investigators, and could be focused on a number of different tasks - including Prevention, Unauthorised and Authorised Fraud and Bank communications. 

As a Team Manager, you'll be responsible for managing the personal and professional development of your team members, providing coaching & feedback on fraud tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes.

You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their role. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling.

Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you’ll have the opportunity to help shape the team as it continues to grow.

🔑 You’ll play a key role by...

• Conduct quality checks on senior fraud investigators to drive performance and identify coaching opportunities.
• Handle feedback from L20 Investigators and working alongside EU Senior manager & EU Operations analysts to improve process/guidance 
• Manage personal & professional development of a team of senior investigators.
• Foster a positive, supportive, and high performance culture in the team with high levels of engagement.
• Chairing employee relations cases and making decisions consistent with Monzo’s values.
• Working with Senior Manager on building EU team from scratch and how we scale the team for future growth 

🤩 We’d love to hear from you if…

• You are Fluent in English & Spanish, both in written and verbal communication skills 
• You have strong experience of team leadership across Fraud within the financial services sector.
• You have proven ability to drive excellent performance through others.
• You have strong knowledge and experience in the financial sector, previous experience in carrying out Fraud investigations 
• You have knowledge of the current financial crime landscape in the UK and the EU, and associated fraud risks.

The working hours to be covered by the team will be 8am - 6.30pm and this will be based on 8.5 hours per day (with a 1 hour lunch included). The successful candidate will be required to be flexible in order to meet our customer demand and this will include infrequent weekend working. The start date for the role will be 12th October and you must be able to commit to the first 6 weeks. No holidays/time off will be authorised during this period.

🙌 What’s in it for you

💰 £38,300 - £48,400

📍 This role is remote based in the UK.

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

• Application questions
• Video Call with a Recruiter
• Leadership/Technical Interview

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

This process should take around 3 - 4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

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