Director, Global TA Operations

The Role 

Moderna is seeking a Director, Global Talent Acquisition Operations to lead and scale the operations that enable hiring globally. This role is accountable for TA operational excellence, performance of our global Recruitment Process Outsourcing (RPO) and contingent workforce provider partnerships, recruiting technology, data and compliance. 

As the operational owner of our RPO partnership, this leader will establish clear governance and performance expectations, use data to identify opportunities and risks, and ensure strong alignment across the RPO, retained Talent Acquisition team and business. 

This leader will continuously challenge how work gets done through simplifying, standardizing and digitizing processes to create a scalable, compliant and high-performing global TA operating model. 

Here’s What You’ll Do 

• Lead global TA Operations, setting the strategy and operating model to deliver a consistent, scalable experience for candidates, hiring managers and recruiters.

• Own RPO governance and performance, including SLAs, KPIs, scorecards, capacity and productivity, governance reviews, escalations and continuous improvement. 

• Drive operational performance through data, identifying trends, risks and opportunities and translating insights into clear actions and measurable improvements. 

• Simplify and standardize global recruiting processes, eliminating unnecessary work and establishing clear processes, controls and governance. 

• Lead TA vendor strategy and performance, including RPO, contingent workforce, search, assessment and background screening partners. 

• Own TA technology optimization, partnering with Digital to improve our tech stack and identify opportunities for automation and AI. 

• Lead operational readiness and change for new markets, technology deployments, process changes and business transformations impacting recruiting. 

• Ensure global operational compliance, partnering with Legal, HR and other functions to establish appropriate recruiting processes and controls. 

• Lead and develop the TA Operations team, establishing clear priorities, performance expectations and accountability. 

• Partner across the organization with Talent Acquisition, HR, Digital, Legal, Procurement and Finance to deliver business priorities and resolve operational issues. 

Basic Qualifications 

• Bachelor’s degree in Human Resources, Business Administration or a related field. 

• 12+ years of experience in Talent Acquisition, Talent Acquisition Operations, recruiting operations or RPO. 

• 4+ years of people leadership experience with responsibility for globally distributed teams, performance and development. 

• 4+ years of experience implementing, administering or optimizing enterprise recruiting technology, including an ATS or HRIS. 

• Experience working with or for an RPO, MSP or other outsourced recruiting/workforce solution. 

• Experience leading Talent Acquisition operations, programs or transformations across multiple countries or regions. 

• Experience designing and implementing standardized recruiting processes, governance or operational controls. 

• Experience using recruiting data and operational metrics to identify performance gaps and drive measurable improvements. 

Preferred Qualifications 

• 3+ years of experience in life sciences, biotechnology, pharmaceuticals, start-up or another high-growth environment. 

• 2+ years of experience with Workday Recruiting; experience with HiredScore or another AI-enabled talent platform. 

• Hands-on experience managing or governing an RPO, MSP or other outsourced recruiting/workforce solution, including responsibility for SLAs, KPIs and performance management. 

• Experience supporting recruiting operations across US, EMEA and/or APAC, including country-specific hiring, employment or data privacy requirements. 

• Experience managing multiple Talent Acquisition vendors and contractual performance. 

• Experience presenting operational performance and recommendations to VP-level or executive stakeholders. 

• Experience implementing recruiting technology, automation, analytics or AI solutions that delivered measurable improvements in efficiency, adoption, service delivery or user experience.