Senior Product Manager

Method is a global design and engineering consultancy founded in 1999. We believe that innovation should be meaningful, beautiful and human. We craft practical, powerful digital experiences that improve lives and transform businesses. Our teams [based in Japan, Bengaluru, New York, Charlotte, Atlanta, London, and remote] work with a wide range of organizations in many industries, including Healthcare, Financial Services, Retail, Automotive, Aviation, and Professional Services. This is a Tokyo-based position. 

Method is part of GlobalLogic, a digital product engineering company. GlobalLogic integrates experience design and complex engineering to help our clients imagine what’s possible and accelerate their transition into tomorrow’s digital businesses. GlobalLogic is a Hitachi Group Company, and there is extensive collaboration between all group companies. 

Senior Product Managers on the product team lead cross-functional teams in driving innovative digital solutions that meet user needs and drive business value for our clients. You possess a unique blend of problem-solving skills, business acumen, big-picture vision, and drive to deliver results. 

As a Senior Product Manager, you will showcase the ability to foster creativity, drive innovation, and manage customer engagement. You will guide clients on redefining their customer experience by leveraging research, analytics, and industry-specific insights to transform their end-to-end digital strategy. 

The Senior Product Manager role comprises three primary functions:

1. Client Consultant - Primary point of contact and trusted advisor to C-suite / CXO-level clients. Responsible for influencing and delivering the vision and business case of solutions to the client. Must be able to collaborate with clients to set priority for design and development.
2. Product Manager - Inspire and lead a talented team of designers, developers, QA, and other product strategists. Must be able to break down complex problems to identify project needs, communicate those needs to the internal team, and manage the execution of the project to ensure the solution is delivered.
3. Project Coordinator - Manage client communications and day-to-day interactions from project planning through execution. Must be able to coordinate development efforts, communicate status, and instill a sense of progress. 

Responsibilities:

• Consult with clients to understand and convey strategic business objectives
• Manage multiple projects from start to finish in collaboration with internal and external stakeholders
• Influence stakeholders and help guide conversations to desired outcomes
• Evaluate end-users’ needs through interviews and ethnography
• Translate business and user needs into user flows, feature maps, user stories, etc.
• Design, coordinate, and facilitate workshops including design thinking, empathy building, and ideation
• Develop omni-channel Journey Maps, Experience Maps, and Service Blueprints to create an understanding of customer experiences
• Partner with designers and developers to create testable concepts to validate hypotheses and solve for high-impact opportunities or optimize existing experiences
• Functionally bilingual in business Japanese (e.g. N2)  and English (e.g. ~TOEPIC 750)
• Lead the project team to deliver solutions that meet business requirements and delight users
• Manage multiple projects from start to finish in collaboration with internal and external stakeholders
• Partner with the Business Development team to craft proposal responses and contribute to scoping work
• Influence stakeholders and help guide conversations to desired outcomes
• Collaborate with developers to determine feasibility of requirements and prioritize recommendations to facilitate decision-making

Location

• Remote first working with occasional need to be in our Tokyo office
• International travel for team and client meetings is required, typically up to 15%.

Qualifications:

• Bachelor’s degree required.
• Graduate degrees preferred
• 5+ years of relevant consulting, digital agency, or industry experience in user experience, digital strategy, or product management
• Understands and has knowledge in UX/UI best practices
• Experience leading and collaborating with cross-functional teams of designers and engineers
• Thorough understanding of Agile principles, client relationship management, and software development methodologies
• Ability to juggle multiple assignments while utilizing excellent prioritization skills
• Ability to quickly grasp and solve complex business problems
• Excellent oral and written communication skills, including presentation and workshop facilitation
• Strong business acumen, technical aptitude, and executive voice
• Excellent planning and organizational skills with the ability to prioritize and negotiate
• Ability to quickly learn and adapt to new projects with minimal supervision

Preferred Qualifications:

• Demonstrated ability leading an effective Agile team
• Working knowledge of user experience journey maps 
• Experience leading and facilitating user interviews 
• Knowledge and understanding of the product development life cycle (PDLC)
• Experience creating and refining user stories for software development
• Understanding emerging business trends and how to outperform specific industry’s competition.

Why Method?

We look for individuals who are smart, kind and brave. Curious people with a natural ability to think on their feet, learn fast, and develop points-of-view for a constantly changing world find Method an exciting place to work. Our employees are excited to collaborate with dispersed and diverse teams that bring together the best in thinking and making. We champion the ability to listen, and believe that critique and dissonance lead to better outcomes. We believe everyone has the capacity to lead and look for proactive individuals who can take and give direction, lead by example, enjoy the making as much as they do the thinking, especially at senior and leadership levels.

We believe in work/life balance. Seriously. We offer a ton of competitive perks, including:

• Continuing education opportunities 
• Flexible work from home policies
• Commuting allowance
• Housing allowance
• Family allowance
• Wellness allowance
• Additional benefits include support for life events, natural disasters, and annual health check-ups.

Next Steps

If Method sounds like the place for you, please submit an application. Also, let us know if you have a presence online with a portfolio, GitHub, Dribbble or other platform.

 

You can find more information about how we process your personal data and what your rights are in the Recruitment Privacy Notice.

Any data subject requests received by the TAG team are immediately forwarded to the Privacy team under the TAG Procedure: Data Subject Request. This applies regardless of how the DSR was received (e.g., email, LinkedIn chat, during an interview).

Any privacy incidents that occur during the recruitment process must also be reported to the Privacy team in accordance with our established procedure.