Senior Associate - Investigations

About the Team

Being part of Meesho's Fulfillment and Experience (F&E) team, will zip you to the cockpit of our
ever-burgeoning rocketship. And, you’ll shape the experience of Bharat’s next billion e-commerce users.
We’re an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We
come with diverse skill sets and responsibilities ranging from running operations/support to managing
the supply chain, and maintaining analytics.
At Meesho, we’re trying to do what's never been done before – herald e-commerce into the tier-2, tier-3
cities of India. Our team’s role in this ambitious mission is to reimagine logistics from the ground up
completely. This means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain that
reimagines e-commerce, not just in India but globally.
We focus on personal growth and fun at work just as much as we do on working hard. That is why, we
have regular 1-1s virtual meetings, fun-filled monthly all-team catch-ups, and timely rewards and
recognitions


About the Role

As a Senior Associate – Investigations, you'll own end-to-end investigations into corporate misconduct,
conflict of interest, fraud, and theft across Meesho's corporate and supply chain operations. You'll
conduct fact-finding, gather evidence, run interviews, and deliver findings that hold up to executive and
legal scrutiny while protecting the integrity of the organization and the trust of customers and sellers.
Your guiding question in this role will be “How can we support the building of an efficient, high integrity
organization, while keeping customer and seller experience at max”. You’ll answer this question every
day through owning the investigations charter for Meesho at large.

 Lead investigations into misconduct, fraud, theft, and policy violations end to end, from intake to
closed report
● Gather evidence through interviews, document review, and data analysis, ensuring everything is
obtained legally and ethically
● Analyze findings to identify root cause, patterns, and systemic risk, not just resolve individual
cases
● Write investigation reports clear enough for executive leadership and, where needed, law
enforcement authorities
● Recommend corrective actions based on root-cause analysis
● Partner with Legal, HR, Ops, and Finance on case-specific escalations and legal follow-through
● Work directly with Zonal, Cluster, and Area teams on high-impact field cases/incidents (theft,
fraud


What success looks like?

● Meet target case closure SLA as per internal SOP and policies
● Handle dynamic case volume through the quarter, ensuring adherence to SOP and audit
committee reporting requirements
● Convert raw complaints into structured investigations by critically assessing the veracity of
allegations, and deliver outcomes including corrective actions and drive systemic process/policy
changes to reduce repeat incidents and patterns

Must have

● 3–5 years investigating misconduct, fraud, or policy violations
● Previous experience conducting interviews and running fact-finding investigations
● Strong report-writing able to present findings clearly to senior leadership
● Working knowledge of legal procedures and regulations governing investigation
● Comfortable handling confidential, high-sensitivity information
● Able to travel on short notice

Nice-to-have

● Experience in E-commerce, Logistics, Supply chain, Operations or relevant experience in similar
high growth tech startups preferred
● CFE, PCI, or equivalent investigative certification
● Exposure to computer forensics or digital investigation tools
● Prior experience in law enforcement or a related investigative field.

About us 

Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.

Curious about life at Meesho? Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India.

Our Mission

Democratising internet commerce for everyone — Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online.

We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho’s large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners.

Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India’s e-commerce ecosystem.

Culture and Total Rewards

Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent.

Total rewards at Meesho comprise a comprehensive set of elements — monetary, non-monetary, tangible, and intangible. Our 9 guiding principles, or "Mantras," are the backbone of how we operate, influencing everything from recognition and evaluation to growth discussions. Daily rituals and processes like “Problem First Mindset,” “Listen or Die,” our Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles.

We offer competitive compensation — both cash and equity-based — tailored to job roles, individual experience, and skill, along with employee-centric benefits and a supportive work environment. Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness. This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness-related perks.

To support work-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance. Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace. Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans further enrich the Meesho experience.

At Meesho, we are committed to creating an inclusive and accessible workplace where every individual can thrive. In compliance with the Rights of Persons with Disabilities Act, 2016, we uphold the following principles:

• Equal Opportunity: We ensure that employment opportunities are never denied on the grounds of disability if the candidate is otherwise competent to perform the job.

• Accessible Workplace: Our facilities are designed to be fully accessible, with amenities and assistive devices provided to support differently abled individuals in their work.

• Inclusive Hiring Process: We adopt a transparent and non-discriminatory selection process, including providing application forms in alternate formats and offering reasonable accommodations during interviews upon request.

• Career Growth: We provide adequate training post-recruitment and pre-promotion, with training materials available in accessible formats to enable equal career progression.

• Support & Confidentiality: A dedicated liaison officer/committee addresses concerns and grievances, while maintaining strict confidentiality of disability-related information.

• Awareness & Inclusion: We conduct awareness programs to promote a culture of inclusivity across the organization.

Meesho welcomes applicants and employees of all abilities and is dedicated to fostering an environment where differently abled persons can achieve their full potential.

Know more about Meesho here : https://www.meesho.io/