Strategic Account Executive (West)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.  

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together. 

Bring your whole self.

About Our Sales Team:

Our Sales Team is focused on driving sustainable revenue growth by connecting large organizations with our innovative customer experience solutions that propel exceptional business outcomes. The team’s goal is to build strategic relationships with global enterprise clients, deeply understand their internal and external experiences and challenges, and deliver tailored CX/EX technologies and services.

Success is defined by the ability to close high-value deals, expand enterprise accounts, and position our company as a trusted CX/EX partner in a rapidly evolving market.

Our mission is to create a legendary team and establish a reputation across enterprise software for sales excellence, career growth, and fun.

As a Strategic Account Executive you will primarily target expansion opportunities within assigned enterprise organizations in your territory. Additionally, you will:

• Research target accounts and develop prospecting campaigns.  
• Dive deep into understanding their business and the potential for business alignment.
• Go high and wide within enterprise organizations to understand the full scope of opportunity.
• Lead the entire sales cycle from initial opportunity creation to finalizing opportunity outcomes.  This includes prospecting campaigns, driving the discovery process at meetings with both prospects and clients, forecasting, selling with Value Framework, and ultimately closing the deal.
• Engage with the sales ecosystem and Medallia Partners in support of sales opportunities.
• Participate in internal team meetings to collaborate with supporting the ecosystem on opportunities, resolve customer issues, share best practices, and work with cross-functional teams.

Minimum Qualifications

• 5+ years of field sales experience at an Enterprise software/SaaS organization
• A proven top performer in a quota-carrying sales role

Preferred Qualifications

• Demonstrated experience creating opportunities within large strategic accounts; lengthy sales cycles
• Successfully closed large deals at enterprise levels with strategic planning, focus, and drive
• Demonstrated experience selling complex business applications/technology solutions at the C-Suite level
• Demonstrated previous success in exceeding sales targets, building strong pipelines, and nurturing key accounts

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.