Technology Resilience Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Technology Resilience Manager

What is the opportunity?:
This is an exciting opportunity to support the resilience of 24x7x365 real time payments platforms and services ensuring critical payments remain within defined resilience objectives while supporting continued growth across international market.
Resilience is an outcome derived by orchestrating functional, technical and operational SME collaboration and this role will require strong skills in leading those conversations to get to the outcomes and ensure out customer services are always available and recoverable within Impact Tolerances.
The successful candidate will become part of a high performing team, dedicated to delivering payment services across the globe, underpinning over 32 billion transactions a year.
This role is part of the Operational Resilience Team within Realtime Payments International, with a reporting line into the VP Operational Resilience.

Role Summary:
We are seeking a Technology Resilience Lead to support the Real Time Payments International (RTPI) resilience strategy and execution to ensure our product offerings to customers and the resources (technology, data, 3rd parties, people and places) are robust and recoverable during disruptions. The role will have direct impact on customer trust and in country regulatory compliance, will help shape the operating model and embedding, drive improvements across the Products and collaborate with stakeholders across Architecture, Engineering, Products and Operations to embed resilience into every layer of our services.

The role is ideal for candidates with a background in technology and operational resilience, infrastructure, IT service operations, major incident management, site reliability or related fields with an aptitude for linking technology delivery to business processes. As an Individual Contributor, you will have significant delivery ownership and stakeholder influence, leading specific activities while contributing meaningfully to the broader team vision and direction to enhance resilience across complex, high volume payment systems in regulated markets.

Key responsibilities:
Resilience Framework:
Support the development, implementation and continuous improvement of the Operational Resilience Framework across RTPI
Ensure alignment with regulatory expectations and Enterprise / RTPI standards
Develop and maintain resilience policies, standards, procedures and governance
Critical Services & Dependency Management:
Maintain mapping of Important Business Services and supporting technology, data, third parties, people and facilities
Identify and maintain critical dependencies and single points of failure
Assess resilience impacts of new products, markets and technology changes
Availability / Recoverability Vulnerability Management:
Lead end to end resilience assessments across critical assets of the IBSs
Facilitate workshops to identify resilience weaknesses across all assets
Maintain prioritised resilience risk and vulnerability register
Track remediation plans through to closure with engineering and operations teams
Scenario Testing:
Support execution of resilience scenario testing
Support development of severe and plausible scenarios covering technology failure, cyber events, cloud outages, third party failures and operational disruptions
Co-ordinate cross functional participation
Capture lessons and confidence in recoverability
Resilience by Design:
Embed resilience requirements into the service delivery lifecycle.
Review architecture and solution designs from a resilience perspective
Provide challenge on resilience controls before production implementation
Promote engineering best practices to improve availability, recoverability and fault tolerance
MI and Reporting:
Develop resilience KPIs and KRIs
Produce executive dashboards highlighting resilience posture vulnerabilities, testing outcomes and remediation progress
Present updates to senior governance fora
Incident Management:
Participate in incident management reviews
Ensure lessons learned are translated into measurable resilience improvements
Stakeholder Management:
Build strong relationships across Engineering, Product, SRE, Operations, Cyber Security, Enterprise Risk, Compliance and Audit
Influence senior stakeholders to improve resilience outcomes without direct authority
Act as a trusted advisor on operational resilience matters
Culture & Capability:
Drive resilience awareness across engineering and operations teams
Develop role based targeted training and resilience guidance
Promote culture of proactive resilience ownership

What Success Looks Like (Key Outcomes in Year 1)
Rollout vulnerability assessments across Important Business Services
Support delivery of the annual scenario testing programme
Improve remediation completion rates for resilience issues
Increase resilience maturity across engineering and operations teams
Establish meaningful resilience KPIs / KRIs and execute reporting
Demonstrate measurable reduction in critical resilience vulnerabilities

Required Experience & Skills:
Operational & technology resilience delivery experience
Technology risk management
SRE and high availability principles (desirable)
ITIL ITSM (desirable)
Cyber resilience awareness
Regulatory knowledge (PRA, FCA, DORA)
Strong communications
Critical service and dependency mapping
Scenario testing execution
Financial Service and / or Payments experience
Operational resilience tooling

About You – Key Attributes:
We seek a proactive, inquisitive and analytical professional who can operate with minimal supervision and adapt quickly to changing priorities. You should be comfortable challenging the status quo and proposing innovative solutions to improve our resilience processes. A keen eye for detail and quality, coupled with the ability to see the big picture and think strategically about how to enhance service stability, will be critical. Above all, you are a team player who excels at building relationships and rallying diverse stakeholders around a common resilience vision.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.