Lead Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Technical Program Manager

Overview
• Works across teams to organize and accelerate delivery, ensuring all teams are delivering in a coordinated manner 2
• Tracks and manages manifest definitions, release integration, timing, scope, and delivery
• Provides ongoing updates (with data) on the state of delivery
• Proactively manages all dependencies, ensuring all outputs are production-ready at launch

Role
Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program. Describes and maintains the integrated plan that accounts for internal/external dependencies, differing delivery approaches, numerous constraints, and contingency for unplanned delays.
Secures resources, scopes efforts outlines priorities, and establishes delivery milestones.
Proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, and overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery. Accelerates progress by driving crisp, timely decisions.
Looked to as the first point of contact for projects. Can communicate with confidence 3+ levels up. Is the source of truth for status. Transforms raw thoughts into clear and concise communications. Provides the right information and associated data about the state of the project to the right audience at the right time. Runs effective meetings.
Has experience in and understands industry technologies. Understand their program, product, or Technology domain. Sufficient depth/credibility to be effective with teams they work with. Can competently represent the team’s services to stakeholders and other teams. May need to bring developers or SMEs to meetings to talk details.
Program strategy defined. Delivers independently but will occasionally seek direction from peers/managers.
Nurtures good working relationships with engineers, managers, and peers.
Optimizes previously defined approaches for a team or limited area. Can demonstrate improvements using data. Utilizes department mechanisms (i.e. retrospectives, staff meetings, status meetings) to describe and drive continuous improvements

All About You
Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems involved with your projects. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back-office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.
Understand the business context and the associated customer use cases
Understand your team's technologies and evaluate system designs and architecture as you participate in solution discussions
Recognize discordant views and take part in constructive dialogue to resolve them
Verbal and written communication is clear and concise
Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality
Proficient with Scrum delivery

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.