Senior Service Management Engineer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Service Management Engineer

Overview

We are seeking a Senior Reliability Engineer/ Certificate Lifecycle Management Engineer.

The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platforms are stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, certificate lifecycle management, and monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture.

We support daily operations with a hyper focus on triage, root cause analysis by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments.

Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.

Role

• Certificate Lifecycle Management:
o Serve as the primary contact responsible for detection of certificate renewals across Mastercard working with all program teams to help ensure certs are properly renewed in a timely fashion before they expire.
o Support services before they go live through activities such as certificate renewal consulting, and providing best practices to all teams around certificate renewal.
o Partner with program teams to review and assess certificate renewal automation against a common Mastercard standard for automated certificates renewals and assist in the creation and tracking of plans to remediate gaps.
• ITSM Practices:
o Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
o Performs analysis of existing tickets to identify trends and patterns
• Risk, Standards & Controls Practices:
o Partner with program teams to ensure they are following documented Operational and Security Standards and review those controls aligned to the standards with the program teams

All About You
The ideal candidate will have experience in many of these areas:
• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
• Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
• Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.
• Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.
• Comfortable collaborating with cross-functional teams to ensure that expected system behavior is understood, and monitoring exists to detect anomalies.

Preferred Qualifications:
• Experience with cryptography and certificate lifecycle management, data structures, scripting, pipeline management, and software design.
• Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
• Experience in a SRE role or related field.
• Experience using Excel, Access, Notepad++, and other desktop tools to manage and analyze large data sets.
• Proven expertise in relational database management systems (RDBMS) such as PostgreSQL and Oracle.
• Proficiency in SQL, PL/SQL, and PostgreSQL-specific features.
• Strong understanding of database architecture, performance tuning, and query optimization.
• Experience in Monitoring tools such as Splunk, Dynatrace.
• Experience in production support environments and ITIL processes.
• Experience with industry standard CI/CD tools like Git/Bitbucket, Jenkins, Maven, Artifactory, Groovy and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
• Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.
• Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.
• Comfortable collaborating with cross-functional teams to ensure that expected system behavior is understood, and monitoring exists to detect anomalies.

Great to have:
• Awareness of security implementations, certificate management

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $96,000 - $163,000 USD