Director, Agent Pay Product & Solutions Lead (Greater China)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Agent Pay Product & Solutions Lead (Greater China)

As a product and solutions leader within Mastercard's AI Center of Excellence based in Singapore, you will drive the definition and localization of Agent Pay capabilities for Greater China, covering both domestic and cross-border use cases. Partnering closely with regional and global teams, you will own product specification, solution architecture, and authentication frameworks to deliver secure, scalable agentic payment experiences and support the growth of agentic commerce across the market.


Key Responsibilities

• Define and own end-to-end Agent Pay product requirements for the China market, including domestic transaction flows, cross-border use cases, regulatory requirements, market-specific customer needs, and the translation of global product frameworks into China-compliant specifications.
• Develop product requirements, APIs, data models, user journeys, and authentication, identity, consent, and authorization requirements to support agent-initiated transactions across consumer, merchant, and enterprise use cases.
• Lead the design and implementation of secure authentication and authorization frameworks, including passkey-based authentication, biometric credentials, device-bound credentials, consent verification mechanisms, and user-to-agent, human-to-agent, and machine-to-agent interaction models for emerging AI-powered payment experiences.
• Collaborate with issuers, acquirers, payment partners, OEMs, digital platforms, regulators, and technology providers to drive adoption, interoperability, and compatibility of Agent Pay solutions across devices, operating systems, digital channels, and AI agent interfaces within the China ecosystem.
• Work closely with engineering, architecture, cybersecurity, compliance, legal, and market teams to prioritize requirements, manage delivery roadmaps, and bring solutions to market while aligning with global standards, identity frameworks, authentication protocols, and platform capabilities.
• Create and communicate product concepts through wireframes, prototypes, user flows, and visual design artifacts, leveraging rapid prototyping tools to validate assumptions, refine user experiences, and translate complex technical and business requirements into intuitive customer solutions.
• Identify emerging trends in AI agents, digital identity, authentication, and payments, translating them into scalable product opportunities that enable trusted, secure, and seamless agentic commerce experiences in China.


All About You

Must Have

• Strong academic background in Computer Science, Data Science, Engineering, Mathematics, or equivalent experience.
• Proven experience building and deploying AI/data solutions in production, including lifecycle management post-deployment.
• Experience owning technical products or platforms, from concept through adoption and scaling.
• Strong experience designing and delivering complex, real-world AI architectures across diverse environments.
• Demonstrated ability to work directly with external stakeholders, including clients, partners, system integrators, and public sector organizations.
• Ability to drive decisions and outcomes without direct authority in matrixed, cross-regional environments.
• Given the focus of this role on China, you will need excellent executive communication skills in both English and Mandarin, with the ability to translate technical concepts into clear business value narratives.

Technical Skills

• Proficiency in Python, SQL, and modern ML platforms such as Azure ML, Databricks, and SageMaker.
• Understanding of AI/ML frameworks, data engineering, APIs, distributed system architectures, and GenAI/LLM ecosystems.
• Familiarity with orchestration frameworks, model lifecycle tooling, and cloud or hybrid deployment environments.

Preferred

• Experience working in or with the China market, including knowledge of local ecosystems and deployment constraints.
• Exposure to AI governance, Responsible AI, or trust frameworks.
• Experience in co-innovation or joint delivery with clients and partners.
• Contributions to Centers of Excellence or regional capability-building initiatives.

Success Measures

• Successful deployment of scalable AI solutions across client and partner environments.
• Strong pipeline of high-impact AI use cases co-developed with clients and ecosystem partners.
• High confidence from leadership and stakeholders in technical direction, product strategy, and delivery execution.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.