Specialist, Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Operations

Overview:
The Specialist, Operations, plays a key role in driving operational excellence, process improvement, and technology enablement across the Law Department.
This position is responsible for supporting and optimizing business applications, operational processes, and user experiences through system administration, configuration, training, and stakeholder support. The ideal candidate has a background in operations, project management, business process improvement, technology administration, user enablement, training, or change management. While the position supports the Legal Operations team, it is not a practicing attorney role and does not involve providing legal advice or performing legal work.

Role
· Process management & user support

o Administer site membership and access controls, including adding users, managing groups, assigning permissions, and maintaining lifecycle actions (invite, suspend/reactivate) in alignment with governance standards.

o Coordinate and execute recurring file uploads into tools related to managed processes, ensuring timely updates and alignment with established operational processes.

o Apply and monitor appropriate application roles, ensuring least-privilege access and compliance with organizational security policies.

o Configure site settings and enable modules, including creating/managing specific components of the systems, dashboards, and workflows to support legal processes and automation initiatives.

o Support authentication via Microsoft Entra SSO and uphold system security practices, including audit tracking, granular permissions, and compliance reporting.

o Track KPIs for dashboard & stakeholder reporting.

o Coordinate backlog of site improvements and light integrations using system APIs and connectors, partnering with developers to test and deploy enhancements safely.

· Training & Enablement

o Collaborate with People & Capabilities and Law Department stakeholders to design and execute onboarding and ongoing training programs.

o Support the development of a comprehensive training curriculum tailored to legal technologies and operational tools.

o Track training participation and effectiveness and recommend enhancements based on feedback and performance data.


All About You

· Project management skills with attention to detail and a results-oriented mindset.

· Strong ability for drive change and adoption across different teams.

· Knowledge of workflow systems like HighQ or other configurable SaaS applications a plus.

· Good written and verbal communication skills, with the ability to engage diverse audiences.

· Passion for problem-solving and process improvement.

· Customer-centric mindset with a focus on enhancing the user experienc

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.