Director, Product Management-Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management-Technical

Overview
•  Within Mastercard's Products & Engineering, the Cross-Border Services Product management technical team defines initiatives, elaborates epics, features and manages the development and delivery of the capabilities supporting the Product team roadmap and ensures competitive differentiation and alignment with key Mastercard priorities.
•  As a product owner and PM-T, this position works with cross-functional global stakeholders (Product Strategy, O&T/Technology teams, Service and Network Management) - both internal and external - to define the specifications of the cross-border products capabilities
•  Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends
•  Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap
•  Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
•  Acts as the voice of the business customer and accountable for the platform services

Role
•  PM-T role for Cross-Border Services manages various cross border services platforms, and their integration with FX/Treasury, Compliance, Settlement, Accounting, Billing and various network systems.
•  Ensure the integrity and consistency of the delivery of the Cross-Border Services vision across all assets: capabilities, support chain, rationalization and mutualization of assets, readiness for growth and re-usability by other programs.
•  Flesh out the concepts and achieve clarity of thought about what will ultimately be built. Participate in the definition of the flows and interfaces for all channels (API, UI, Files, SWIFT) between all assets
•  Joint solution design with the Technology teams in charge of developing each of the Cross-Border Services assets
•  Decompose the functional and non-functional requirements into user stories, prioritize the backlog, define the acceptance criteria, accept the stories and features.
•  Produce all the artifacts needed by our internal customers in the larger Product community.
•  Encourage re-use of their building blocks, continuously innovate on behalf of internal and external customers.
•  Fully understand the functionality, architecture, dependencies, and runtime properties of the systems supporting the platform products, including: business requirements, use cases, UX, back office systems, technical stack, interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.
•  Participate to Cross-Border Services operational reviews, and address issues and improvements with Technology and Payment Operations

All about you and what you need to bring -

•  Experience building complex business and/or transactional models in a product line management, e-commerce, and/or strategic planning role
•  Can deliver high quality technology products/services in a high growth environment where priorities shift rapidly
•  Ability to use hard data and metrics to back up assumptions and develop business cases
•  Proven ability to lead in a matrix environment
•  Demonstrated ability to multi-task, establish priorities and work independently under pressure and with limited supervision
•  Experience and proficiency with cloud technologies (IaaS, PaaS, serverless technology, NoSQL databases), microservice design, near real-time, scalable fault tolerant platform design, API design, and distributed systems operations in a DevOps model
•  Experience with XP, TDD and BDD in the software development processes
•  Proven track record of data driven decision making and applying continuous improvement methodologies across teams
•  Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc.) and CI/CD
•  Can communicate to executives, peers, and staff with impact, eloquence, and authenticity
•  Deep understanding of the platform, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems
•  12-15 years product development experience
•  Experience in FX, SWIFT or ACH systems, especially acquired within a bank is a major plus
•  Superior oral and written communication, problem solving, product documentation, and product development skills
•  Customer focus and analytical skills
•  Proven project management, organization, and thought leadership skills with ability to build, lead, and maintain strong, productive teams and working relationships with internal stakeholders and external custom

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.