Director, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

About the Role

The Director, Account Management - Enterprise Solutions role is responsible for shaping enterprise strategy, driving strategic growth of high-impact solutions, deepening executive engagement, and leading the pipeline development of emerging and white-space opportunities for a top-tier national financial institution.

The role serves as a strategic integrator – connecting customer priorities to Mastercard capabilities. Focused on delivering measurable revenue growth and long-term partnership value across cross-functional teams, accountable for advancing our opportunities in Innovation, Open Banking, Artificial Intelligence, Thought Leadership, Research, Platforms, Marketing, Personalization, and Business & Market Intelligence (B&MI).

You will partner closely across Account Management, Services, Product, and Data & Analytics teams to align Mastercard capabilities to client priorities, drive enterprise-level engagement, and deliver successful business outcomes. The Director will operate as a connector across teams and initiatives—ensuring consistent execution, clear prioritization, and strong alignment with our customer’s evolving needs.

This is a highly visible role requiring comfort operating across multiple stakeholders, balancing strategic priorities with executional follow-through, and driving progress in a dynamic, fast-paced environment.

Key Responsibilities
• Deliver against aggressive sales targets for Mastercard products & services and net revenue targets for both new and existing business
• Accountable for deepening and strengthening the customer relationship and driving overall customer satisfaction
• Identify customer needs and priorities in emerging areas to while overseeing the delivery solutions addressing those needs
• Strategic engagement across multiple stakeholder levels with identified decision makers and key influencers
• Lead a significant portion of the Enterprise relationship for a national issuer, supporting strategy development, ongoing client engagement, and revenue growth
• Drive annual and quarterly business planning, while aligning Mastercard capabilities to client priorities and tracking performance against objectives
• Identify opportunities to expand Services and platform adoption
• Lead the identification and optimization of key initiatives and platforms that enhance customer results and drives results
• Support and lead high-visibility Services and Digital Labs engagements across business units and stakeholders – driving customer strategy development and organizational alignment in emerging areas
• Serve as a central point of coordination across external and internal stakeholders, maintaining alignment on priorities, timelines, and deliverables
• Contribute to development and delivery of client-facing thought leadership sessions, including innovation reviews and executive engagements
• Support pipeline development, commercial planning, and overall account performance

All About You
• Proven ability to operate effectively across complex, matrixed organizations and manage multiple stakeholders
• Strong strategic thinking skills, with the ability to connect client priorities to Mastercard capabilities
• Strong self-starter with expert written and oral communication skills
• Ability to work independently across a multitude of opportunities and initiatives
• Experience supporting or leading enterprise-level client engagements, including senior stakeholder relationships
• Experience with payments, data-driven solutions, and emerging areas such as AI, open banking, and personalization
• Demonstrated project management and execution skills with strong ability to manage deliverables and deadlines for multiple initiatives and teams
• Ability to balance strategic perspective with strong execution and follow-through
• Strong organizational skills with attention to detail and ability to manage competing priorities with quick deadlines
• Highly collaborative, with a proven record on building external and internal alignment and driving outcomes across teams
• Ability to quickly learn and articulate your position
• Competitive results driver, with flexible “can do” perspective and strong interest in serving our customers
• Experience partnering with Financial Institutions
• Must demonstrate effective leadership, negotiation, and problem resolution skills
• Travel up to 40%

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

Purchase, New York: $182,000 - $291,000 USD

Arlington, Virginia: $182,000 - $291,000 USD

Chicago, Illinois: $158,000 - $253,000 USD

New York City, New York: $190,000 - $304,000 USD

O'Fallon, Missouri: $158,000 - $253,000 USD

Washington, District of Columbia: $182,000 - $291,000 USD