Manager, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

overview-
The Manager Account Management will work in Account Management Team taking care of the overall relationship for a big Italian financial institution and reporting to the Account leader.

Major Accountabilities: The candidate will work with the account team and support functions to manage the relationship and the profitability opportunities associated with this assigned customer through the implementation of business and tactical plans.

Managing the customer relationship and profitability opportunities with a key customer. This will include providing strategic customer solutions and achieving mutual goals through leveraging cross functional project teams, systems and processes in order to prioritise and proactively deal with customer requirements.

· Responsible for account management/business development activities for a key customer, including monitoring customer satisfaction with Mastercard’s products and services.

• Understand the customer business strategies and deliver against sales targets
for Mastercard products/services.
• Implement tactical plans to enhance customer profitability, producing all key
segments and objectives agreed.
• Contribute towards business opportunities that increase volume, volume
share and revenue.
• Maintain and strengthen strong relationships between MasterCard and the
assigned customer.
• Implement customer solutions that improve revenue generation and enhance
mutual profitability.
• Develop strong internal relationships within MasterCard to enable the member
to achieve their business goals and differentiate MasterCard from the
competitors.
• Leverage all MasterCard brand properties and product management resource
to deliver exceptional customer value.
• Manage complex analyses using data from multiple sources/areas to define
the functional impact of customer satisfaction and customized solutions to
the customer, their shareholders and MasterCard.
• In partnership with Management, contribute to developing business plans and
take responsibility for implementation.
• Responsible for all administrative and operational issue for the entitle
accounts.


Experience Required:



· Extensive account management skills and sales experience (4 years)

· Demonstrate multi-disciplinary knowledge, i.e. marketing, operations, risk, debit, acquiring and emerging technologies

· Must demonstrate strong influencing and negotiation skills.

· Demonstrate leadership capabilities in building, leading and developing high performance teams.

· Demonstrate proven ability to develop and successfully implement, quantifiable business plans.

· Extensive industry knowledge and networking.

· Have an entrepreneurial approach and vision.

· Strong analytical skills from a product management/profitability perspective.

· Outstanding communication skills from a written, verbal and presentation perspective.

· Bachelors Degree or sales experience within a Blue Chip organisation essential.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Pay Ranges

Milan, Italy: €68,000 - €101,000 EUR