Analyst, Business Process Improvement

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Business Process Improvement

The Analyst, Business Process Improvement supports the effective operation of a large, multi stakeholder organisation by contributing to structured processes, team coordination, and clear communication.

This role combines business process support and management coordination, working closely with senior leaders and key team members across a team of 150+ people.

The position is suited to an individual who is highly organised, detail oriented, and motivated to develop skills in business operations and continuous improvement within an established operating environment.

Key Responsibilities

Business Process & Communication Support
•Support operational processes that enable effective coordination across a team of 150+ employees
•Analyse, document, and help communicate process changes and improvements
•Maintain initiative trackers, dashboards, and status updates with a focus on efficiency and automation
•Assist with preparation of reports, presentations, and written updates
•Capture discussion points, actions, and inputs from meetings, workshops, and working sessions
•Support KPI tracking and basic performance reporting using established tools and templates
•Follow defined methodologies, standards, and ways of working

Management Team Coordination
•Prepare meeting agendas, materials, and briefing documents
•Track actions, decisions, and follow ups from leadership meetings
•Coordinate meetings, calendars, and logistics for senior leaders
•Support travel coordination and expense processing activities as required

Required Qualifications & Experience
•Experience supporting multiple stakeholders in an operational, project, process, or analytical role
•Strong organisational skills with a high level of attention to detail
•Ability to follow structured processes and instructions reliably
•Clear written and verbal communication skills
•Willingness to learn and develop new skills through hands on experience
•Experience collecting and organising requirements from various stakeholders
•Proficiency in Microsoft tools such as Teams, Excel, PowerPoint, and SharePoint
•Bachelor’s degree preferred or equivalent practical experience
•Experience supporting executive or senior leadership environments is an advantage but not required.

What Success Looks Like
•Information and actions are accurately captured and clearly communicated
•Tasks and initiatives are tracked consistently and escalated appropriately when risks arise
•Process improvements deliver incremental benefits to both the wider team and management
•Capability and confidence grow across both process support and coordination responsibilities
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Why Join Us

This role provides exposure to senior leadership environments while building foundational capabilities in business operations, coordination, and process improvement.

You will work within established frameworks, collaborate with experienced professionals, and develop skills that support future growth in executive support, operations, or process improvement roles.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.