Manager, Specialist Sales, Small Business Segment

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Specialist Sales, Small Business Segment

Job description summary:
Small business team drives opportunities within Southeast Asia to grow and defend our business in a profitable and sustainable manner. Our key activities include:
• Identifying and developing new business
• Identify and drive strategic partnerships
• Provide deep sales expertise to our partners and power their growth

Position Overview:
The Manager, Small Business Segment is part of the SME team, responsible for supporting Mastercard’s small business initiatives in Indonesia. Based in Jakarta, this role reports to the Director SME business, Indonesia.
The individual will be responsible for supporting small business prepaid, debit and credit cards performance, which includes executing strategy, product development, analysis and reporting, and sharing best practices with our partners.
This role will support Small Business market development and sales execution. The individual will collaborate with the Regional Product organization and Account Teams to achieve market targets across spend, customer acquisition, market share, and revenue growth.

Role:
The key objectives of this role are to support growth of the Small Business prepaid, debit and credit card portfolios, and achieve agreed targets in terms of new wins, customer activation, pipeline development, spend volumes and revenue through the following activities:
• Develop solid understanding of payment market products and programs from both issuer and end-user client perspective. Support development of differentiated features and value propositions to optimize existing programs and drive new business with bank partners, third-party providers, fintechs, and the startup ecosystem.
• Partner with Account Teams, Marketing, Loyalty, Finance, Pricing & Interchange, Franchise, Legal, and Customer Delivery, as well as external partners, to support product launches and go-to-market initiatives in Indonesia.
• Monitor the landscape of competitive products and industry trends, understand implications, and provide insights and recommendations to support market strategy execution on the Mastercard Small Business cards portfolio.
• Support consultative sales effort and partner engagements through strong capabilities and understand of Mastercard's solution, contributing to positioning Mastercard as a preferred partner for SME payments.
• Support digital enablement initiatives (e.g., digital-first solutions, contactless, tokenization) within the Small Business segment by working with partners to drive adoption and improve customer experience.
• Assist in communication of new products, services, platforms, and enhancements to internal stakeholders and external partners through structured updates, presentations, and client engagements.

All About You:
• Strong execution and project management skills, with ability to deliver in a fast-paced environment
• Relevant industry experience preferred, such as payments, cards, financial services, fintech, or SME segment
• Demonstrated ability to support business growth initiatives and drive implementation of key projects
• Strong team player with good communication and presentation skills
• Strong research, analytical and problem-solving skills
• Self-motivated and able to operate within a cross-functional team environment
• Skilled in management reporting and deriving insights from data to support decision making
• Strong in Microsoft PowerPoint, Word and Excel & AI Tools
Basic qualification: 5-8 years of work experience with a Bachelor’s degree
Preferred qualification: 6-10 years of work experience with a Bachelor’s degree or 5-8 years of experience with an advanced degree (eg. Masters, MBA)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.