Manager, Specialist Sales, Small and Medium Enterprises

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Specialist Sales, Small and Medium Enterprises

Overview

The Small Business segment team drives opportunities within Asia Pacific to grow and defend our business in a profitable and sustainable manner.

Our key activities include:
•  Identifying and developing new business,
•  Identify and drive strategic partnerships and
•  Provide deep sales expertise to our partners and power their growth

The Manager, Small Business Segment, based in Kuala Lumpur, will be part of the Commercial and New Payments Flow team which is responsible for advancing Mastercard’s Small business efforts in Asia Pacific region. The position reports to the Vice President, Commercialisation, Small and Medium Enterprises.

The individual will be responsible for driving strategy, business development, analytics and reporting. This role will support key clients in Malaysia as well as strategic sales initiatives across the Asia Pacific region.

Role: The key objectives of this role are to drive growth of Small Business portfolios, achieve agreed target in terms of new wins, spend volumes, revenue and market share through the following activities:
• Possess deep knowledge of payment market products and programs from both issuer, acquirer and end-user client perspective.
• Develop strategy and recommend new, differentiated features and benefits to enhance sales and optimization strategy for existing and prospective Bank partners, 3rd party partners, Fintech partners and startup community in order to drive new business and incremental growth for Mastercard's Small Business portfolio
• Collaborate with multiple stakeholders across Account Teams, Marketing, Loyalty, Finance, Pricing and Interchange, Franchise, Legal and Customer Delivery, as well as 3rd party partners to support new launches and go-to-market initiatives
• Provide consultative sales enablement, especially during complex and cross-departmental discussions through the combination of functional skills and a thorough understanding of Mastercard's assets
• Own end-to-end pipeline reporting, ensuring accuracy, consistency across the region
• Develop and maintain dashboards that provide clear visibility into pipeline health, coverage velocity and forecast risk
• Partner with sales leaders to identify gaps, trends and opportunities within the pipeline
• Identify opportunities to improve sales processes, reporting efficiency and execution pipeline
• Lead preparation for internal business reviews (monthly, quarterly and ad-hoc) including content development, narrative flow and data validation
• Effectively communicate launch of new products, services & platforms and/or enhancements to internal stakeholders and external customers through bulletin announcements, briefing sessions, PR etc.

All About You:

• Strong product development/business development skills, with demonstrated ability to deliver
• Relevant industry experience preferred, such as payments, cards, financial services, fintech, start-up world etc.
• Track record of initiating new approaches to doing business and driving implementation to deliver tangible business results
• Strong team player with good communication and presentation skills
• Self-motivated and able to operate within a cross-functional team environment
• Strong in Microsoft PowerPoint, Word and Excel
• Organizational savviness to navigate a highly matrixed organization and resilience to thrive in high pressure goal-oriented, and substantial revenue growth driven environment.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.