Associate Analyst, Product Delivery

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Analyst, Product Delivery

Associate Events Coordinator – Mastercard Academy Europe – Rosetta contract

About Mastercard
Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.


About Mastercard Academy
For over 30 years, Mastercard Academy has been at the forefront of learning and development in the payments industry. We empower our customers and partners with the knowledge, skills, and insights they need to thrive—through open courses, live events, online courses, and a rich library of resources.


About the Role
We’re looking for a creative, detail-oriented, and tech-savvy Event Coordinator to join our European Academy team. In this client-facing role, you’ll be a key player in designing and delivering engaging learning experiences—from live webinars to interactive virtual and face-to-face courses.
You’ll collaborate with internal trainers and cross-functional teams to manage the end-to-end production of learning events. If you’re passionate about education, technology, and creating meaningful learning journeys, this role is for you.


What You’ll Do
• Coordinate the end-to-end delivery of Academy learning events (virtual, hybrid, and in-person) using platforms like Adobe Connect, Zoom, and MS Teams.
• Manage timelines, logistics, and stakeholder alignment to ensure smooth execution.
• Provide technical and creative support to trainers and learners.
• Ensure a seamless and engaging participant experience, as well as consistency in quality and branding, across all formats.
• Support user onboarding and management on Academy’s learning platform, while ensuring compliance with data management and privacy requirements (e.g., GDPR)
• Contribute to documenting event coordination processes and creating internal playbooks, checklists.
• Support the team's marketing collateral creation as needed.


About You:
The ideal candidate is eligible for this type of contract, passionate about the customer engagement and experience, highly motivated, intellectually curious with an entrepreneurial mindset.

Other key skills and experience we are looking for within a successful candidate include:

• A passion for learning, creativity, and customer experience.
• Strong organisational skills with a high level of attention to detail
• Excellent communication and stakeholder management skills
• Comfortable working with digital tools/platforms (e.g., Cvent, Teams, webinar tools)
• Familiarity with creative tools (e.g., video editing and image design) to support branding and collateral creation.
• Ability to manage multiple priorities in a fast-paced environment
• Proactive, solution-oriented mindset with a focus on continuous improvement
• A collaborative spirit and the ability to work across teams.
• Excellent communication skills in English (additional languages are a plus).

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.