Senior Project Manager, Business Process Improvement/Digital Labs

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Project Manager, Business Process Improvement/Digital Labs

Overview

Mastercard Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, information and risk management services to financial institutions and merchants worldwide.

Mastercard Services helps you grow your business through consumer analytics that inform smarter decisions. Services data analytics drive actionable insight. Our global consultancy delivers deep industry expertise to make sense of that data, layered with a proprietary marketing approach that drives ROI based on consumer spend behavior.

As part of Business Operations team, manage the end-to-end process for Digital Labs events on behalf of Services.

Job Summary: The Digital Labs Events Project Manager will be responsible for managing and executing events for the Digital Labs team. This role involves coordinating all aspects of event planning and execution, including venue sourcing, contract negotiation, vendor management, and event reconciliation. The ideal candidate will have strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.

Role
• Event Planning and Coordination
• Processing and recording new meeting requests on the MC Portal
• Creating RFPs and sourcing hotels
• Collating and calculating venue comparison/RFP reports
• Querying proposals received, missing information, and pricing with hotels.
• Proposing RFP reports and outlining available venue options to facilitators.
• Chasing up facilitators for their decision on a venue
• Liaising with hotels and working out venue contracts
• Managing the Digital Labs team's hotel room list and bookings for their stay in different cities/countries
• Processing payments to hotels, caterers, and vendors
• Event reconciliation and close-out on the system

Miscellaneous Tasks:

• P-Card reconciliation
• Arranging catering and liaising with external vendors, including chasing up facilitators for their reply on menu choices
• Processing third-party supplier payments for the delivery team
• Researching more cost-effective and efficient alternative venues
• Performing administrative tasks such as training, handling queries from the team and stakeholders, team meetings, and 1:1s.

Analysis and Reporting:

• Analyzing the average number of events per month
• Assessing monthly workload and contracted hourly capacity

Qualifications:

• Proven experience in event planning and project management
• Strong organizational and multitasking skills
• Excellent communication and negotiation skills
• Ability to work under pressure and meet tight deadlines
• Proficiency in using event management software and tools
• Knowledge of budgeting and financial management

Preferred Qualifications:
• Experience in the digital or technology sector
• Familiarity with CRM systems and project management tools

All About You

• Minimum 2+ years of experience procurement with knowledge of service contracts
• Strong organizational skills
• Strong attention to details, multi-tasker, written and oral communication skills
• MS Word and Excel skills
• Ability to work in fast paced dynamic environment

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.