Analyst, Technology Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Technology Account Management

Overview
• Provide technical account management support on MPGS (Payment Gateway) product.
• Manage end-to-end technical and operational customer relationships.
• Serve as the primary contact for all technical, system, and operational matters related to the Payment Gateway.
• Build strong working relationships with internal delivery, customer support, product, and business teams.
• Proactively identify opportunities by understanding customer technology landscapes and leveraging internal data assets.
• Partner with business teams on pre-sales support, solution design, technical reviews, and operational reviews for designated customers.

Roles
• Provide technical guidance and support to customers planning to integrate with the Payment Gateway.
• Support customers through end-to-end Payment Gateway integration across multiple systems, platforms, and products.
• Troubleshoot and resolve customer incidents, production issues, and technical inquiries.
• Keep customers informed of rule changes, new products, tools, and services related to the Payment Gateway.
• Conduct regular technical and operational reviews on Payment Gateway performance with customers.
• Ensure customers understand relevant regulatory requirements, Mastercard mandates, and industry standards.
• Collaborate with sales and business teams to convert leads and opportunities into onboarding initiatives.

All about you
• BSc Degree in Computer Science, Data Science or related field
• Strong knowledge of Payment Gateways, especially technical integration.
• Experience providing technical support for Payment Gateway initiatives.
• Experience integrating Payment Gateway solutions across multiple platforms and services.
• Knowledge of web technologies, APIs, eCommerce/online shopping, and security standards such as EMV 3DS and PCI DSS.
• Operational management experience working with acquirers and online/digital merchants.
• Fluency in Chinese and Bahasa is an advantage.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.