Manager, Customer Success (Activation), UK

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Customer Success (Activation), UK

Overview

Corporate Solutions Overview:
Join us in unlocking infinite opportunity in Mastercard’s Corporate Solutions organization!

In Corporate Solutions, we empower our customer’s businesses to succeed through innovative, trusted payment solutions that deliver a seamless digital-first experience around the world. We are disrupting the industry by developing world-class travel and B2B solutions for our corporate clients around the globe.

The Customer Success Manager for Corporate Solutions is responsible for driving successful activation, and expansion of new payment flows & products across our large market commercial issuer clients. In this role, you will guide issuers through new growth initiatives, support post launch product deployment, ensure early adoption, and deliver measurable value by aligning capabilities to client business needs. You serve as a strategic partner to issuer stakeholders, helping them operationalize new solutions, lead activation activities, and embed best practice usage across their commercial portfolios.

You will manage end-to-end issuer activation programs, support GTM initiatives with internal and external teams, and surface insights that accelerate growth. Working closely with FI Sales, Product, Services and Account Management, you will translate client feedback into actionable enhancements and remove barriers that hinder adoption or scale. The ideal candidate has prior experience in issuing or payments, thrives in cross functional environments, and can influence senior partners as a Subject Matter Expert for Corporate Solutions. Additional language skills are an advantage given the role’s collaboration with regional and multinational commercial issuers.


Key activities
• Manage end-to-end issuer activation programs, support GTM initiatives with internal and external teams, and surface insights that accelerate growth.
• Collaborate across product, services, and account management teams to operationalize activation strategies and ensure alignment.
• Accelerate Deal to $ timelines for new product signings and develop strategies to maximize revenue
• Execute and support customer engagement plans, with defined revenue opportunities.
• Determine required resources, GTM materials, to effectively support clients through the full lifecycle—from onboarding and implementation to activation, adoption, and growth.
• Champion continuous improvement of the client lifecycle, including enhancements to implementation, activation workflows, and early stage engagement practices
• Identify new and innovative use cases for Mastercard commercial solutions and potential new distribution and technology partners.
• Drive thought leadership, through marketing, communications and events engagement.


All About You
• Strong Commercial payments experience and knowledge with experience in the payments or financial services sector, with a focus on growth and expansion, market development, and revenue optimization in payments.
• Advanced level understanding of B2B and T&E payment flows, business needs, the purchase to pay process in large organisations and general card economics.
• This position requires a highly collaborative and self-driven individual who will need to manage relationships across multiple functional areas.
• Cross-functional team experience managing multiple, complex projects concurrently and delivering timely results under tight timelines.
• Experience of consultative sales, relationship management, product commercialization and within the financial services or payments industry, preferably with commercial issuing background, understanding of competitive landscape and industry trends a plus.
• Knowledge and skills using product management tools, (e.g. market and product plans, project timelines, marketing research, pricing, business case development).
• Strong interpersonal and leadership skills to influence and build credibility internally and externally; team-oriented, collaborative, diplomatic, and flexible.
• Personal presence and ability to clearly communicate compelling messages to senior management and business partners both internally and externally including roles within customer organizations, at all levels.
• Ability to embrace complexity but deliver and articulate simplicity.
• Experience using relevant Microsoft Office programs and ability to create deliverables on a timely basis (e.g., Excel, PowerPoint, Access, etc.)
• Bachelor’s degree in business, Marketing, or a related field. Fluency in English with other languages highly preferable.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.