Manager, Specialist Sales, Merchant Cloud

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Specialist Sales, Merchant Cloud

Overview

Mastercard Merchant Cloud and Acceptance represent core strategic priorities for the Asia Pacific region. Our mission is to empower acquirers, merchants, payment service providers (PSPs), and payment facilitators by delivering seamless, best-in-class experiences across both digital and in-person commerce. We aim to position Mastercard Merchant Cloud as the leading platform for acceptance.
As an integral part of Mastercard’s regional growth strategy, this role will support sales initiatives across Asia Pacific. Key responsibilities include conducting market research and benchmarking, contributing to go-to-market planning, supporting solution commercialization, and engaging in client-related activities. The individual will collaborate closely with cross-functional teams—including Product, Operations, Delivery, Compliance, Legal, Marketing, and other internal partners—to drive execution and deliver strategic outcomes.

Role
- Own and enhance the pipeline for Merchant Cloud across APAC by identifying, sizing, and prioritizing opportunities across existing customers and new logos.
Existing customers: expansion, cross-sell, and feature adoption
New logos: based on product-market fit and transaction characteristics
- Maintain pipeline visibility frameworks, including account-level opportunity sizing, conversion funnel tracking, and pipeline coverage and prioritization models.
- Build and maintain account-level data packs and insights by combining internal data sources such as transaction data, performance metrics, fraud signals, and authorization rates to strengthen customer engagements.
- Integrate diverse data inputs to create clear, actionable narratives that identify high-potential customers, strengthen data-backed value propositions, and improve targeting and prioritization.
- Partner with cross-functional teams to validate opportunities, optimize targeting strategies, and ensure execution against customer engagement plans and key deal milestones.
- Shape compelling value propositions informed by customer research and insights, ensuring Mastercard’s differentiation in the Merchant Cloud and Acceptance space.
- Analyse client trends and develop reports and dashboards to provide visibility and support strategic decision-making.

All About You

- Experience in payments, fintech, or e-commerce in APAC, ideally with exposure to acquirers, PSPs, merchants, or acceptance ecosystems.
- Strong data analysis capability, including advanced Excel (mandatory) and Tableau or Power BI (preferred).
- Proven ability to work with multi-source datasets and synthesize them into clear, practical outputs.
- Experience supporting multi-market sales and proposition launches, including pipeline dashboards, account-level analysis, and business insights that inform commercial decision-making.
- Ability to translate data into simple, compelling narratives for non-technical stakeholders.
- High ownership mindset, self-starter mentality, and strong problem-solving skills.
- Entrepreneurial mindset with a bias for action and the ability to create structure within a matrix organization.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.