Senior Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Program Manager

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary Senior Technical Program Manager

Overview We are Mastercard, the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

As a Senior Technical Program Manager you will...

Be responsible for planning, execution, and delivery, from inception to completion, for an existing technology product or program

Drive continuous improvement of success metrics across the Program

Proactively manage the end-to-end delivery of engineering work though the engineering team and all dependent organizations

Report on progress, ensuring dependencies are covered

Operate between teams and architectures–overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery

All About You
• 6+ years of overall career experience into a similar field
• Strong understanding of project & program management techniques around cost, schedule, quality, etc.
• Experience building and releasing APIs and/or other software infrastructure
• Strong understanding and experience with Agile development
• Knowledge and practice of numerous patterns and techniques to improve team processes (i.e. Burndown techniques, retrospective formats, defect handling, etc.)
• Strong stakeholder management skills across a variety of audiences (Business Owners, Development Teams, Legal, Security, etc.)
• Coordination and organization skills and the ability to work with multiple groups across multiple locations to ensure success of project
• Verbal and written communication is clear and concise
• Good skills around situational awareness, conflict resolution, transparency, and empowerment; models servant leadership
Program Management

Assist Program management activities around cost, schedule, quality etc.

Tie what teams' are developing back to the why, the big program picture

Maintain and present program related information, & metrics for leadership review

Drive initiatives for automation, defect metrics and overall quality initiatives

Advance operational and business concerns or issues relative to future business programs, projects, or enhancements that may affect consistent delivery of quality services.

Recommend strategic direction, continuous improvements and policy changes.

Project Management

Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program

Proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery

Build and maintain integrated project schedules that account for internal/external dependencies, differing delivery approaches, numerous constraints, and adequately factor in contingency for unplanned delays

Negotiate features and associated priority and help the team and their customers reach consensus

Collaborate with engineering managers to secure resources, scope efforts, set priorities and establish delivery milestones

Figure out the sequencing of the work so that engineering execution can be optimized

Identify blocking issues and manage their resolution

Ensure Control teams from Legal, InfoSec, etc. participate in the application’s development and deployment efforts as required

Coordinate with various groups in MasterCard across locations to ensure success of the projects. Manage dependencies, owners, actions, risks, and mitigations

Own project communications and ensure the right information about the status of a project is delivered to the right audience at the right time

Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems involved with your projects including business requirements, Mastercard customer's experience, Mastercard's back office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.

Understand your team's technologies and are able to evaluate system designs and architecture as you participate in solution discussions

Cultural Collaborator

Build a trusting and safe environment for the team where problems are discussed without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving

Have good working relationships with engineers, managers, and peers

Recognize discordant views and take part in constructive dialog to resolve them

Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality

Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.