Operational Insights Analyst

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Operational Insights Analyst

Overview
The Operational Insights Analyst role within the Program Controls, Operations & Modernization (ProCOM) Office establishes a scalable “risk intelligence layer” on top of incident management, transforming operational data into actionable insights that strengthen situational awareness and control governance. This role blends data engineering fundamentals with analytical insight, enabling the aggregation, processing, and interpretation of operational data across systems. The position supports development of reliable data pipelines, centralized data structures, and scalable workflows to deliver consistent, high-quality intelligence. By enabling continuous visibility into operational health, this role supports leadership decision-making and drives proactive identification of control gaps across products and platforms.

Role
-Analyze incident activity from the past 24 hours and produce concise, executive-ready intelligence briefings highlighting customer, financial, and regulatory impacts
-Proactively engage incident owners to validate status, assess impact scope, and identify escalation risks
-Aggregate and analyze incident data across products, platforms, and regions to identify recurring failure modes and systemic breakdowns
-Translate incident trends into control insights by mapping patterns to control effectiveness and identifying gaps
-Develop weekly and monthly risk narratives explaining trends, root causes, and required corrective actions
-Support design and maintenance of data pipelines including ingestion, transformation, and storage to ensure reliable data availability and quality
-Assist in troubleshooting issues across data processing workflows and distributed data systems
-Contribute to development and execution of workflow orchestration and workflow management practices, ensuring efficient, repeatable processes across systems
-Support integration of data from multiple sources into a unified view (data integration) to enable consistent analysis and reporting
-Participate in maintaining and optimizing data lake environments for storing and analyzing large volumes of operational data
-Apply foundational data modeling and database design concepts to structure data for efficient storage, retrieval, and analysis
-Ensure adherence to data security and governance standards, protecting sensitive operational data and maintaining integrity and availability
-Document technical workflows, processes, and analytical methodologies to ensure repeatability and knowledge sharing
-Continuously build expertise in data engineering tools, distributed data processing, and risk analytics techniques

All About You
-Strong analytical thinking and pattern recognition skills; able to connect incidents to root cause, impact, and trends
-Ability to synthesize large volumes of complex, unstructured data into clear, executive-ready insights
-Foundational knowledge of data engineering concepts, including:
-Data pipelines (ingestion, transformation, storage)
-Data processing and distributed data systems
-Data integration and data lake concepts
-Understanding of data modeling and database design principles to structure and organize data effectively
-Familiarity with workflow orchestration and workflow management concepts to support scalable and efficient operations
-Awareness of data security practices, including protecting data confidentiality, integrity, and availability
-Strong written and verbal communication skills; able to clearly distinguish between facts, root cause, and impact
-High attention to detail with a focus on documentation and process clarity
-Demonstrates curiosity and a proactive mindset; comfortable working through incomplete information
-Collaborative team player who contributes to knowledge sharing and continuous improvement
-Ability to quickly learn new tools, technologies, and operational processes
-Comfortable operating in a fast-paced environment with evolving priorities organizational skills with attention to detail and a focus on documentation and process clarity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $72,000 - $115,000 USD