Lead Product Manager- Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Product Manager- Technical

Providing Innovative, Secure, and Reliable Switching Solutions is the lifeblood of Mastercard Transaction Switching. We are currently seeking a passionate, collaborative, and experienced Lead Product Manager Technical to join the Switching Solutions Team.

Are you a collaborator capable of communicating effectively with Business and IT stakeholders across all organizational levels?

Are you an innovator who embraces, adopts, and studies the latest technology to solve challenging business problems?

Are you a leader who inspires the team to think “out of the box” and effectively communicates across all levels of the organization?

If this describes you, Mastercard wants to talk to you about joining our Squad.

Overview
• Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends
• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap
• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
• Collects and shares user stories with engineering teams
• Acts as the voice of the business customer and accountable for the platform services

Responsibilities
• Owns the working backwards document and vision for one or more features
• Elicits and decomposes business requirements into platform requirements and user stories
• Coordinates internal forums to collect and identify feature-level development opportunities
• Contributes near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories
• Recommends trade-off decisions on platform product features/depth of features/backlog items
• Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests
• Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams
• Enables self-service support and/or works to reduce overhead
• Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog
• May participate with the business in customer research to inform platform product feature needs
• Coordinates with interdependent teams on platform product requirements
• Keeps close to the design of the user experience
• Continuously monitors feature development at the feature level adjusting throughout implementation as needed
• Reviews product demo against acceptance criteria for the feature set
• Prepares launches and monitors platform performances, adoption, and operational health for feature sets
• Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
• Stays aligned with GTM plans for the feature set
• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $130,000 - $221,000 USD