Senior Technical Program Manager-Data Science

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Program Manager-Data Science

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Security Solutions Data Science team is looking for an experienced Senior Technical Program Manager with an understanding of data science who is eager to take on the responsibility of managing a wide variety of data science projects. The person in this role will join a team of leading edge data scientists who use AI to secure the legitimate movement of money for everyone. We are working to solve fraud related problems for our customers through AI as a foundation for new product offerings.

The Technical Program Management team enables smoother execution of the Security Solutions Data Science program to make our stakeholders’ lives easier. You will interact with data scientists, product managers, engineers, and senior leaders across partner teams in the organization to deliver complex projects. You will define roadmap deliverables, develop execution plans, align dependencies, track progress, anticipate risks, provide escalation management, make sound trade-off decisions, and translate technical expressions into business terminology. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. You are expected to be detail-oriented, with a solid technical background and excellent problem-solving skills.

All staff at Mastercard are expected to demonstrate 'Mastercard Way' cultural values every day - own it, simplify it, sense of urgency, thoughtful risk-taking, unlock potential, and be inclusive – with a relentless focus on our customers.

As a Senior Technical Program Manager for data science, you are expected to perform the following general responsibilities:

Role
• Develop and maintain the team strategy roadmap by translating business and technical priorities into clear initiatives, milestones, sequencing, and measurable outcomes
• Partner across data science, engineering, product, and leadership teams to align roadmap priorities with business goals, platform strategy, capacity, and cross-team dependencies
• Lead roadmap planning routines, including intake, prioritization, trade-off discussions, quarterly planning, progress reviews, and ongoing adjustments as team or business needs evolve
• Provide visibility into roadmap health by tracking commitments, risks, dependencies, decision points, and delivery progress across strategic initiatives
• Serve as the primary liaison between data science and engineering, managing day-to-day planning and execution of data science projects related to:
• Data production and data pipelines spanning the data science organization
• AI tooling initiatives for data science
• Model monitoring, including tooling, AI engineering, and operations
• Development stack enhancements
• Act as the first point of contact for your teams, business line, or service, serving as the single source of truth for project status and ensuring the right information is shared with the right audience at the right time and level of detail
• Translate technical approaches, trade-offs, and outcomes into clear business language
• Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations; report progress to teams and senior leadership on a regular cadence, representing segments of or the full program as needed
• Work with data scientists and engineering teams to improve ways of working and proactively identify and mitigate risks or issues that may impact the plan
• Conduct meaningful retrospectives and create action plans to implement improvements at the team level

All about you
• It is not expected that any single candidate would have expertise across all these areas
• Experience with project management, operating autonomously across multiple teams, with demonstrated critical thinking
• Experience with agile and kanban frameworks
• Capable of breaking down problems, organizing work, planning, and building
• Success at helping data science, engineering, and product teams make trade-off decisions by considering all data including business goals, technical platform strategy, customer experience and maintainability
• Skilled at recognizing obstacles and facilitating their effective resolution.
• Proven track record of data-driven decision making and applying continuous improvement methodologies across teams
• Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization
• Excellent organization, interpersonal, administrative and problem-solving skills
• Strong communication skills
• Capable of working independently but with a collaborative nature
• Ability to navigate a matrix organization

#LI-FT1

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $121,000 - $169,000 CAD