Senior Specialist, Change Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Change Management

Senior Specialist, Change Management
Overview
Mastercard is a global technology company in the payments industry. Our mission is to power an inclusive, digital economy by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, and strategic partnerships, we enable individuals, financial institutions, governments, and businesses to realise their full potential.
Mastercard Prepaid Management Services (MPMS) delivers end-to-end prepaid card solutions across travel, transit, foreign exchange, gifting, and buy-now-pay-later segments. As a fintech enabler, MPMS operates a scalable, modular platform that supports a global portfolio of prepaid programmes, combining innovation with operational excellence.
Role Purpose
The Change Manager is responsible for coordinating, tracking, and driving change activity end to end both within MPMS and with key external partners. The role ensures changes progress through the defined process efficiently, remain within agreed SLAs, and are actively managed with internal teams and partners.
This role focuses on execution, discipline, and continuous improvement of the change process—ensuring momentum is maintained, blockers are surfaced early, and accountability is clear. It requires strong organisational skills, stakeholder engagement, and the ability to adapt to dynamic business environments while ensuring compliance with Mastercard’s governance standards.
Key Responsibilities
Change Process Management
• Coordinate and manage changes through the MPMS change lifecycle from intake to closure
• Ensure all changes follow agreed governance, documentation, and approval requirements
• Actively track change progress, milestones, dependencies, and decisions
• Identify stalled or at risk changes and proactively drive resolution

Forums & Governance
• Support and manage internal change forums (e.g., CABs, working groups, governance calls)
• Prepare agendas, papers, status updates, and clear decision requests
• Track actions, outcomes, and follow ups from forums to completion
• Ensure decisions and impacts are clearly recorded and communicated
Stakeholder & Partner Coordination
• Liaise with internal stakeholders (Engineering, Product, Customer Delivery, Compliance etc.) to progress changes
• Coordinate change activity with key external partners and suppliers
• Monitor partner responsiveness against agreed SLAs
• Escalate delays, risks, or missed responses through appropriate channels
Accountability & Momentum
• Hold change owners accountable to agreed timelines and deliverables
• Challenge inactivity or missed commitments constructively and professionally
• Ensure dependencies across teams are clearly understood and managed
• Escalate issues where momentum, quality, or timelines are at risk
Continuous Improvement & Reporting
• Identify recurring issues, bottlenecks, or inefficiencies in the change process
• Support continuous improvement initiatives to simplify, streamline, or clarify change governance
• Maintain accurate change reporting, dashboards, and metrics
• Provide clear, concise status updates suitable for senior stakeholders

All About You
Essential
• Experience supporting or coordinating change, delivery, governance, or operational processes
• Strong organisational and tracking skills with attention to detail
• Confidence working across multiple teams and priorities
• Clear written and verbal communication skills with strong stakeholder management
• Ability to follow defined processes while managing multiple change items in parallel
• Experience working with third party suppliers or external partners
• Understanding of SLAs, issue escalation, and dependency management
• Experience identifying and implementing process improvement opportunities

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.