Junior Project Manager

Mark43’s mission is to empower communities and their governments with technology that improves the safety and quality of life for all. We build powerful, scalable, and intuitive software that sets a new standard for the tools upon which first responders rely every day. Our users face complex challenges in high-stakes environments, and we are committed to building teams that bring diverse perspectives, experiences, and ideas to solve them. 

We are looking for a Junior Project Manager to join our Professional Services team. In this role, you will help drive the successful delivery of software implementations for public safety agencies across North America. You will work closely with customers, project managers, technical consultants, product teams, and engineers to coordinate implementation activities, manage project timelines, and help ensure successful outcomes for our customers. 

This role is ideal for someone who enjoys solving complex problems, working across technical and non-technical stakeholders, and building the foundation for a career in technology project management. You will gain exposure to software implementation, system integrations, public safety operations, and enterprise-scale SaaS deployments while helping agencies modernize critical systems that serve their communities. 

What You'll Do 

If you were part of our team, here are some things you might have done last week: 

• Coordinated project activities across customer stakeholders, implementation consultants, and internal teams to keep a deployment on track. 

• Facilitated project status meetings, documented decisions and action items, and communicated progress to stakeholders. 

• Worked with a customer to gather requirements and clarify business processes that will impact system configuration and implementation planning. 

• Reviewed project schedules and identified risks, dependencies, or resource constraints that could affect delivery timelines. 

• Collaborated with technical teams to track integration work, data migration efforts, and testing activities. 

• Maintained project documentation, updated project plans, and ensured key milestones were accurately reflected in reporting. 

• Assisted in user acceptance testing coordination and helped customers prepare for training and go-live activities. 

• Investigated and resolved project-related issues by partnering with internal subject matter experts and customer stakeholders. 

• Supported multiple projects simultaneously while balancing competing priorities and deadlines. 

What You'll Need 

We're looking for someone with 1-3 years of professional experience in project coordination, project management, business analysis, consulting, software implementation, or a related field. Success in this role requires the ability to manage multiple workstreams, communicate effectively across diverse stakeholders, and quickly learn complex technical and operational concepts. 

Additional qualifications include: 

• Bachelor's degree or equivalent practical experience. 

• Strong organizational skills and attention to detail. 

• Excellent written and verbal communication skills. 

• Ability to manage priorities and adapt in a fast-paced environment. 

• Experience working with project management methodologies and tools. 

• Comfort working with technical concepts, software systems, APIs, data migration efforts, or system integrations. 

• Strong analytical and problem-solving skills. 

• Experience gathering requirements, documenting processes, or supporting technology implementations is a plus. 

• PMP, CAPM, Agile, Scrum, or related certifications are a plus but not required. 

People who thrive on our team also tend to share the following characteristics: 

• Humble, open, and curious. You seek to understand problems deeply, welcome feedback, and continuously look for ways to improve. 

• Highly organized and dependable. You can balance competing priorities while maintaining attention to detail and follow-through. 

• Collaborative and customer-focused. You build strong relationships and work effectively across technical and non-technical audiences. 

• Proactive and solutions-oriented. You identify issues early, take ownership, and help drive projects toward successful outcomes. 

Location 

Our team operates in a remote-friendly environment with opportunities to collaborate from our offices in New York, Boston, and Manchester, UK. Candidates must be authorized to work in one of Mark43's approved hiring locations. 

Some travel may be required to support customer implementations, project milestones, and team collaboration.