Customer Education Manager

MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 13,000 customers, including Duracell, McDonald's, Shell, DHL and Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work orders.

In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions, the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion Operations. Autodesk's strategy is to converge design, make and operate into one continuous lifecycle: design an asset, build it, run it, then feed what you learn running it back into the next design. Autodesk had design and make. Operate is the phase that tells you what actually happened, and it is ours.

Reporting to the Senior Manager of Customer Education, the Customer Education Manager will be responsible for designing, producing, and maintaining educational content for MaintainX’s customer education channels. This role will focus on authoring content that enables MaintainX users to develop the core competencies required to be successful maintenance and reliability professionals. This includes courses and videos for MaintainX Academy, as well as providing instructional design support for offerings such as workshops and certifications. In this role, you will work closely with the Client Success, Product, and Marketing teams to understand the educational needs of our customers and integrate those insights with our organizational vision to develop high-quality skill-based learning content.

What you’ll do:

• Own a key segment of the MaintainX curriculum, including defining the knowledge and skills that customers need to be successful in their role and mapping it to content that will drive outcomes.

• Conduct continuous research into your learning audience to stay current on their motivations to learn and any skill-related changes in their professional world.

• Use models such as ADDIE and SAM to develop instructional content that helps customers adopt behaviours that will make successful in the role, both inside and outside of the MaintainX platform.

• Design and execute a content maintenance strategy for your segment of the curriculum, calibrated to the product roadmap and measured customer impact.

• Develop a content distribution plan for your segment of the curriculum that goes beyond the customer academy, leveraging channels such as help documentation, in-app guidance, and marketing collateral to get your content in front of customers when and where they need it.

• Help define the Customer Education roadmap in collaboration with your broader team.

• Provide consultation to other Customer Education team members on curriculum and content design.

About you:

• A minimum of five (5) years experience in an education-related role, such Customer Education, Training & Enablement, Learning & Development, or teaching.

• A minimum of three (3) years experience developing eLearning content.

• Proficiency with video production tools such as Camtasia.

• Proficiency with course authoring tools such as Articulate, Adobe Captivate, or Parta.

• Familiarity with learning management systems.

• Experience collaborating with subject matter experts (SMEs) for content ideation and review.

• A strong ability to communicate technical concepts in accessible and concise language.

• An acute eye for detail when it comes to grammar, aesthetics, and consistency.

This role is responsible for managing and supporting a customer portfolio based primarily in English-speaking markets (US/English Canada), requiring daily verbal and written communication in English with those customers.

While not required, it would be great if you also have:

• Experience working for companies with rapidly changing products, particularly software-as-a-service (SaaS).

• Familiarity with project management tools (e.g. Jira, Notion).

• Familiarity with a Customer Academy LMS, such as WorkRamp or Skilljar.

• Work experience in industrial maintenance and/or manufacturing.

• Experience using CMMSes and/or Enterprise Asset Management systems.

• A maintenance and/or reliability-related certification, such as CMRP or CRE.

About the team:

The Customer Education team makes it our mission to ensure that any knowledge customers need in order to achieve their goals with MaintainX is at their fingertips. We apply a humble and empathetic design methodology that keeps the deskless workforce at the center of everything we do. We deliver content through eLearning and instructor-led training channels to educate MaintainX customers in the medium that best suits their needs. Above all, we have an unwavering commitment to quality and accuracy that is reflective of MaintainX’s world-class product.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.

• Healthcare, dental, and vision coverage.

• 401(k) / RRSP program.

• Take what you need PTO.

• A Work Culture where:

  • You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist

  • We believe in meritocracy, where ideas and effort are publicly celebrated

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Our mission is to keep the physical world running. Factories, fleets, hospitals and campuses stay up because the people who maintain them have tools worth using. That is what we build.

Compensation and benefits. Base pay is one part of the package. Depending on the role, compensation may also include commission, an annual bonus and equity. Benefits differ by country. For roles in the United States, Autodesk’s benefits are described at benefits.autodesk.com. For roles in Canada and other countries, the plan differs on health coverage, retirement and leave, and your recruiter will walk you through it.

Belonging. We take pride in a culture where everyone can thrive. More at autodesk.com/company/global-belonging. More on where this is going: Autodesk CEO Andrew Anagnost on building the future of connected operations, and AOS SVP Stephen Hooper on welcoming MaintainX to Autodesk.