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Operations Administrator - Deposit and Payment Operations at Macquarie Group | pagesxyz

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Operations Administrator - Deposit and Payment Operations

Macquarie Group

Brisbane Office

Join our Deposit and Payment Operations team where we support a variety of products across the Banking and Financial Services industry across Personal Banking, Wealth and Business Banking. We will enable you to develop your skills and grow your career, as well as providing a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

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As an Operations Administrator, you will be responsible for delivering an exceptional experience to our clients and stakeholders by specialising in processing operational requests. You will work towards deadlines to deliver solutions to our customers and liaise with the wider team to resolve any discrepancies to ensure all regulatory compliance requirements are followed.

You will onboard new customers and prepare and review AML/CTF requirements, complete ongoing account and client updates, maintenance and adjustments. You will also facilitate the movement of funds including domestic and international payments, and other back-office banking tasks including facilitating mistaken payments, transacting traces, and payment recalls.

What you offer

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Passion for delivering an exceptional customer experience with a client-centric approach to work
Solution focused mindset with the ability to innovate and think outside the box and a willingness to learn
High attention to detail, strong data entry skills
Ability to work in a team environment and build strong working relationships with your peers to contribute to team goals to ensure smooth completion of requests
Strong numerical and time management skills are essential as you will be working to deadlines ensuring tasks are completed correctly and within agreed timeframes
Prior experience in banking and financial services or within a contact centre environment is valuable.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year
Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Inclusion at Macquarie

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We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.

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