Lyten Poland is currently looking for IT Support Specialist.

As an IT Support Specialist at Lyten Poland, you will be the first point of contact for a wide range of IT needs at Europe's largest Battery Energy Storage System (BESS) manufacturing facility. Your role will be essential in ensuring that employees across offices and production areas have reliable access to the tools and technology they need to succeed.

Working as part of the local IT team, you will collaborate closely with our Global IT team and HR, supporting seamless onboarding experiences for new employees and contributing to the efficient operation of our fast-growing organization. You will work daily with colleagues in Poland while also cooperating with teams in California, USA, and other Lyten locations around the world.

Your primary responsibility will be managing the IT helpdesk, including responding to support tickets, resolving incidents and service requests, and delivering timely, effective solutions to end-user issues. You will administer Microsoft 365, manage user accounts and permissions across company systems, and coordinate the procurement of hardware, software licenses, mobile subscriptions, and IT services.

In addition, you will oversee office technology and equipment, including laptops, monitors, printers, conference room solutions, and AV systems. You will also support and maintain the company intranet and contribute to ensuring a positive digital workplace experience.

Beyond day-to-day support activities, you will play an active role in improving processes, tools, and support services. You will help develop helpdesk standards, deliver user training, and promote best practices across the organization. Applying IT service management principles, including incident, request, problem, and change management, you will help maintain a high-quality and consistent support experience across Lyten.

You will report directly to the Senior IT Manager.

Required Qualifications & Experience

• Bachelor's degree in Information Technology, Engineering, or a related field, or equivalent professional experience

• Fluent English, both written and spoken

• Broad hands-on IT knowledge covering end-user computing, office technology, and productivity tools

• Experience in IT helpdesk, desktop support, or end-user support roles

• Practical experience administering Microsoft 365, including user accounts, licenses, and mailboxes

• Experience supporting and managing office hardware such as laptops, monitors, printers, and conference room equipment

• Understanding of IT service management concepts, including incident, request, problem, and change management

• Knowledge of service catalogues and service level concepts, combined with a continuous improvement mindset

• Experience coordinating hardware, software, and service procurement with vendors and internal stakeholders

• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical users

• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities in a dynamic environment

• Curiosity, initiative, and a willingness to continuously learn and develop within the IT field

Nice to Have

• ITIL Foundation certification or equivalent IT service management training

• Experience supporting users in a manufacturing, industrial, or production environment

• Experience with endpoint management solutions, such as Microsoft Intune

• Experience administering SharePoint or company intranet platforms

• Basic networking knowledge, including LAN, Wi-Fi, and connectivity troubleshooting

• Experience working with distributed international teams

• Familiarity with Atlassian tools, including Jira and Confluence

• Polish language skills

Why Join Lyten?

Join a pioneering company driving the future of energy storage and sustainability. At Lyten, you will have the opportunity to work in a highly innovative, international environment, contribute to the success of one of Europe's largest BESS manufacturing facilities, and grow your career alongside talented colleagues across the globe.