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Legal Consultant
Lyra HealthSouth Africa2+ years
Apply About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role
The Telephonic Legal Advisor provides immediate, high-quality legal advice, guidance, and crisis intervention via telephone and live chat to employees from our corporate client base. This role is designed for a compassionate, legally qualified professional who can build rapid rapport, assess legal risks and rights in real-time, and provide clear, solution-focused legal guidance to a diverse range of clients navigating personal or work-related legal challenges.
Role Overview:
Location: Hybrid, to be based in South Africa
Hours: Monday to Friday: 8am to 5pm OR 9am to 6pm (rotational, weekly)
Wi-Fi: While working off-site/remotely, the individual is expected to have reliable backup power supply and a strong, stable Wi-Fi connection as these are essential requirements for effectively performing in a remote capacity.
Key Responsibilities:
Legal Assessment & Guidance: Conduct comprehensive telephonic assessments to understand the client’s legal issue. Provide clear, accurate, and practical advice on South African law (e.g., Family, Consumer, Civil, and Criminal law).
Crisis Management & Rights Protection: Effectively manage high-stress legal situations, including unlawful evictions, domestic violence/protection orders, following established protocols and South African statutory requirements.
Short-Term Consultation & Problem Solving: Deliver objective, brief legal interventions to empower clients. Help them understand their legal position, identify their next steps, and draft or interpret basic legal concepts (e.g., Contracts; Property, Taxation, Pension, Retirement, Third Party claims, Wills and Testaments).
Referral & Resource Navigation: Identify when a matter requires formal representation or specialised litigation. Refer clients to appropriate external bodies (e.g, Legal Aid SA, Small Claims Court, Rent Burning Boards) or internal EAP affiliate networks.
Case Documentation: Maintain accurate, timely, and confidential legal records of all consultations in strict compliance with the Protection of Personal Information Act (POPIA) and organizational standards.
Qualifications
Matric (Senior Certificate)
Legum Baccalaureus (LLB) compulsory or BA (LAW)
Minimum level of experience required (including any industry-specific experience)
It would be beneficial if the candidate has working experience in the field of EAP (Employment Assistance Program) or working in a clinical / psychological setting.
The candidate must have a minimum of 2 years working experience in a call center environment.
Core Competencies (About You)
Active Listening & Analytical Thinking: The ability to extract critical legal facts from a client's story, picking up on verbal cues and subtext without the benefit of visual aids or physical documentation.
Emotional Resilience & Empathy: Maintaining a calm, reassuring, and professional demeanor while handling distressed clients who are facing complex, high-stress legal or financial crises.
Cultural Humility & Accessibility: Translating complex legal jargon into simple, understandable concepts for individuals from varied socioeconomic and educational backgrounds across South Africa.
Tech Proficiency: Comfort navigating multiple digital platforms, case management software, legal databases, and telephonic systems simultaneously.
Skills and Experience
Telephonic communication Skills
Customer service orientated
Proficient in all Microsoft Office applications
Excellent administrative skills
Advanced skills in Excel spread sheets
Ability to work in a team
Quality orientated with attention to detail
Goal orientated
Self-driven & Proactive
Good time management
Ability to work under pressure
Ability to think laterally and creatively
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."