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Customer Service Specialist (Multilingual) 80%-100%
Lyra HealthWallisellen, Switzerland
Apply About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
A customer-focused professional with outstanding language skills
At Lyra Switzerland GmbH, we believe that people thrive when they have the right support. As a leading
provider of Employee Assistance Programs (EAP), we help employees, managers, and organizations navigate
life's challenges with confidence and care.
provider of Employee Assistance Programs (EAP), we help employees, managers, and organizations navigate
life's challenges with confidence and care.
Our multilingual Support Center in Wallisellen provides 24/7 services across Switzerland, France, Germany,
Luxembourg, Italy, and Austria in four languages. In addition to psychological counseling, our services include
leadership support, legal and social guidance, executive coaching, workshops, seminars, and critical incident
response.
Luxembourg, Italy, and Austria in four languages. In addition to psychological counseling, our services include
leadership support, legal and social guidance, executive coaching, workshops, seminars, and critical incident
response.
As our valued colleague prepares for a well-deserved retirement, we are looking for a dedicated successor to join
our team.
our team.
Your Opportunity
This is a dynamic and highly varied role where you'll become an essential link between our Sales, Account
Management, and Customer Service teams. If you enjoy staying organized, building strong customer
relationships, and making things happen behind the scenes, we'd love to hear from you.
Management, and Customer Service teams. If you enjoy staying organized, building strong customer
relationships, and making things happen behind the scenes, we'd love to hear from you.
What you'll do
What you'll bring
maintaining a clear overview.
mindset.
role. Knowledge of French is a strong advantage.
service or sales support role
Most importantly, you're someone who enjoys learning, embraces continuous professional growth, and takes
pride in contributing to a supportive team environment.
pride in contributing to a supportive team environment.
What we offer
At Lyra, you'll become part of a welcoming, collaborative team where your work truly makes a difference in
people's lives. We offer a meaningful role in an international environment, modern working conditions, and the
flexibility to work partly from home.
people's lives. We offer a meaningful role in an international environment, modern working conditions, and the
flexibility to work partly from home.
And because we know that wellbeing comes in many forms, well-behaved and friendly dogs are warmly welcome
in our office.
in our office.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."