Forward Deployed Engineer

LiteLLM is the world's most popular AI Gateway, used by the largest companies in the world (Adobe, Netflix, NASA) to give their developers access to LLMs and adjacent services (MCPs, Vector Stores, etc.).

About the Role

We're looking for a Forward Deployed Engineer to own our support queue and drive our customers to success. Because LiteLLM is a developer tool, this person needs to be technical. You'll dig into our customers' issues, understand them deeply, and unblock them.

The core of this role is simple: work the queue, address tickets, and make our customers successful with the product. We're looking for someone who is obsessed with getting to the root cause of problems rather than applying surface-level fixes. The best people in this role understand the real depth of a problem before they solve it.

Responsibilities

• Own the support queue and work through tickets to drive customers to success

• Diagnose customer issues and solve for the root cause, not just the symptom

• Reproduce customer issues in their specific environments

• Submit pull requests for bug fixes and improvements where needed

• Act as the technical voice of the customer back to engineering

What We're Looking For

• Technical depth and real familiarity with the LiteLLM product surface

• Obsessed with customers and making them successful with the product

• Obsessed with solving root causes rather than patching over problems

• Metrics-driven and hardworking, ready to move through a high volume of tickets

• A strong bias toward understanding problems deeply

About the Interview

1. Intro call (30 mins)

2. Take-home exercise: You'll work with real customer tickets to demonstrate your troubleshooting approach, your ability to debug effectively, and how quickly you can set up LiteLLM to reproduce reported problems.

3. 3-day onsite: You'll join us in person to work directly with our team so we can see how you support customers in real time and how well we work together.

About LiteLLM

LiteLLM (https://github.com/BerriAI/litellm) is a Python SDK and Proxy Server (LLM Gateway) to call 100+ LLM APIs in the OpenAI format, used by companies like Adobe, Netflix, and NASA.