Senior Customer Success Manager - Global Clients

Company Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.  

The Senior Customer Success Manager (CSM) partners closely with sales and cross-functional teams to ensure LinkedIn’s global clients achieve significant return on their investment and realize value with their Hiring and Learning Solutions. This includes creating holistic strategies that drive engagement, optimization and innovation across large multi-national organisations.  

The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring and Learning solutions. 

Qualifications

Basic Qualifications

• 6+ years of experience in any of these areas: Recruitment, HR Consulting, Learning & Development, Customer Success, Account Management, Product Management/Adoption

Preferred Qualifications

• Customer-first mindset with a demonstrated ability to understand customer needs, advocate for customer value, and build trusted, long-term partnerships.
• Strong organizational, project management, and time management skills    
• Expert interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges at all levels at the client side, including executive level  
• Experience analysing data, trends, and client information to identify product or growth opportunities in service of customer value  
• Demonstrable understanding of Sales concepts and Software as a Service  
• Proven ability to influence through empathy, negotiation, and consensus building   
• Bachelor's degree or equivalent practical experience  

Suggested Skills

• Customer Retention Management
• Storytelling with insights – manage to value
• Change Management

Additional Information

Global Data Privacy Notice and Compliance Posters for Job Candidates 

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.