(Exclusivo PCD) Manager - Omnichannel Customer Engagement

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

(Exclusivo PCD) Manager, Omnichannel Customer Engagement (OCE)

Eli Lilly | Brazil | Hybrid

About the Role

We are looking for a digital-first leader who thrives at the intersection of strategy, technology, and customer experience. As OCE Manager, you won't just execute campaigns — you'll shape how we engage healthcare professionals at scale, leading cross-functional initiatives and driving the evolution of our omnichannel model in Brazil.

Why This Role Stands Out

You'll be at the forefront of a digital transformation journey in one of the world's leading pharmaceutical companies — with real scope to shape strategy, build capability, and leave a mark on how we connect with the medical community in Brazil.

What You'll Do

• Lead the design and execution of omnichannel engagement strategies across digital and non-personal promotion channels
• Manage cross-functional workstreams (marketing, sales, medical, compliance, IT) to deliver integrated HCP journeys
• Drive the adoption and optimization of CRM and marketing automation platforms (Salesforce Marketing Cloud, Veeva CRM)
• Transform data into strategy — monitor KPIs, extract insights, and make bold, evidence-based recommendations
• Influence without direct authority — mobilizing teams around a shared digital vision
• Navigate complexity — managing multiple simultaneous projects with agility in a fast-paced environment
• Champion innovation — continuously benchmarking best practices in digital health and pharma engagement

What We're Looking For

• Advanced English — you'll work with global teams, present to senior stakeholders, and co-create with international partners
• Solid background in digital marketing, with hands-on experience across channels (email, social, web, mobile)
• Proven track record in marketing, sales operations, or omnichannel roles, preferably in pharma or healthcare
• Experience with CRM platforms and marketing automation tools (Salesforce MC, Veeva, or equivalent)
• Strong analytical mindset — you're comfortable with dashboards, funnels, and performance data
• Exceptional communication and leadership skills — you connect dots and connect people
• Bachelor's degree in Marketing, Business Administration, Communications, or related field

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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