Business Process Architect - MQ IT GSC

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Position Brand Description:

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Lilly is in an exciting period of growth, and we are committed to delivering innovative medicines to patients around the world. Lilly is investing around the world to create new state-of-the-art manufacturing sites and continue expanding our existing facilities to create capacity required to continue with our mission. The brand-new facilities will utilize the latest technology, advanced highly integrated and automated manufacturing systems, and have a focus on minimizing the impact to our environment.

Position Overview

The Business Process Architect (BPA) Global Supply Chain (Logistics) is a key member of the MQ Technology at Lilly Global Supply Chain technology team, responsible for the ownership, governance, and continuous improvement of logistics, transportation visibility, and supply chain intelligence platforms. This role serves as a liaison between business stakeholders, technology delivery teams, and strategic vendor partners across a portfolio of critical supply chain applications.

The BPA brings deep expertise in supply chain logistics processes, platform product ownership, and vendor management to ensure Lilly's supply chain technology investments deliver measurable operational value. This individual will work closely with the Associate Director and other Business Process Architects to drive transformation initiatives across the GSC technology portfolio.

Platform Ownership & Managed Services

• Serve as internal ship and deliver process architect for assigned logistics and visibility platforms including Transportation Management System (SAP TMS), BN4L, Real-Time Transportation Visibility, Freight Forwarder Application, Regional Transportation Hub, Yard Management System, ColdStream Select/SensiWatch, lane validation, and supply chain risk intelligence tools.
• Lead day-to-day operational oversight including issue resolution, enhancement prioritization, and vendor SLA management for non-ERP systems.
• Maintain platform health and ensure continuity of service for all supported applications
• Partner with Managed Application Services (AMS) vendors to govern support activities and drive continuous improvement

Vendor & Stakeholder Management

• Manage strategic vendor relationships for assigned platforms, including Virtusa, Project 44, and CTSI
• Lead SOW development, negotiation, and execution in collaboration with Procurement and Legal
• Serve as the primary point of contact for vendor escalations, contract renewals, and capability assessments
• Engage cross-functional stakeholders across Manufacturing, Quality, Procurement, and Global Supply Chain to align technology capabilities with business needs

Project Delivery & Transformation

• Lead or support implementation of new supply chain technology capabilities in alignment with the GSC strategic roadmap
• Manage project activities including requirements definition, user acceptance testing, go-live planning, and hypercare support
• Contribute to capital investment planning, business case development including value realization, and portfolio prioritization
• Drive adoption and change management activities to ensure technology investments deliver intended business value

Data, Analytics & Integration

• Partner with data engineering and analytics teams on integration workstreams, including data sharing frameworks and supply chain analytics foundations
• Support master data governance activities related to assigned platforms
• Ensure data quality and integrity across logistics and visibility platforms

Governance & Compliance

• Maintain platform documentation, process maps, and operational runbooks
• Ensure platforms adhere to Lilly IT policies, security and cyber security standards, and validation requirements
• Manage user access governance for assigned applications in compliance with Lilly standards

Basic Qualifications

• Bachelor’s degree in software engineering, Computer Science, Computer Engineering, or a related field.
• 7+ years of experience in supply chain technology, business process architecture, or IT product ownership
• Demonstrated7+ years of experience managing logistics or transportation technology platforms in a global pharmaceutical, life sciences, or manufacturing environment
• Strong vendor management skills with experience leading SOW negotiations and managing third-party service providers
• Excellent communication and stakeholder engagement skills — ability to translate technical concepts for business audiences and vice versa
• Experience with project delivery methodologies (Agile, Waterfall, or hybrid)

Preferred Qualifications

• Experience with one or more of the following platforms: SAP TM (Transportation Management including BN4L), Project 44, Paxafe, Transvoyant, Everstream, Altana, and ColdStream/SensiWatch
• Familiarity with Global Supply Chain processes including distribution, cold chain logistics, and freight management
• Experience in GxP-regulated environments with understanding of IT validation requirements
• Familiarity with data integration patterns, API-based connectivity, and supply chain analytics platforms (e.g., Databricks, Power BI)
• Experience with portfolio management tools such as Monday.com or Smartsheet

Competencies

Ownership Mindset

Takes full accountability for platform health, vendor performance, and stakeholder satisfaction without waiting to be directed

Systems Thinking

Understands how individual platforms connect to broader supply chain processes and technology architecture

Collaborative Leadership

Builds strong relationships across functions and with external partners; influences without authority

Business Acumen

Understands the commercial and operational impact of technology decisions on Lilly's supply chain performance

Adaptability

Thrives in a fast-moving environment with shifting priorities, multiple concurrent workstreams, and ambiguous requirements

Communication Excellence

Communicates clearly and effectively in written and verbal form with audiences ranging from technical teams to senior leadership

Other Information:

• Role is Monday through Friday and based on-site.  Must be flexible in providing support to accommodate other inputs (production schedules, shutdowns, etc.).  Occasional extended hour and / or off-hour work may be required.
• Position will be based at the Eli Lilly Corporate Center in Indianapolis, IN

Note: When applying internally for a position your current supervisor receives notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Lilly may continue to provide U.S. visa sponsorship for current U.S. employees who meet the basic qualifications of the role and, prior to applying, have confirmed U.S. visa feasibility with Lilly’s U.S. Immigration Team. U.S. employees do not include individuals completing an STA or LTA in the U.S. from abroad. Roles on the B path, S path, or that do not minimally require a bachelor’s degree are not feasible for visa sponsorship.

#WeAreLilly

Lilly is proud to offer market-competitive employee benefits designed to empower you to live your best life.  Employees may elect medical, prescription drug, dental and/or vision coverage for you and your family in one of two health plan options, enjoy best-in-class mental health support, and concierge services for orthopedic, cardiovascular, fertility care, and LGBTQ health navigation. We also support well-being with a fitness membership, health coaching, and wellness activities at no additional cost. Our retirement benefits are designed to help our employees feel secure in their financial future by including a defined benefit pension, a 401(k) match, and retiree medical coverage. We provide life and disability insurance for peace of mind and protection for you and your loved ones and paid time-off benefits to support you in life’s moments that matter including personal illness, caregiver, bereavement, and other family needs, in addition to annual paid vacation and holidays.  Lilly reserves the right to terminate or modify company-provided benefits at any time in its discretion. The company compensation structures are aligned to the location of hire. The United States pay range and benefits offering do not apply to any location outside of the United States.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

$124,500 - $182,600

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly